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Skills

  • Data entry
  • Negotiation and Conflict Resolution
  • Financial statement analysis
  • Aging receivables reporting
  • Financial analysis for decision making
  • Customer billing dispute resolution
  • Accounting remittances
  • Customer satisfaction during collections
  • Cross-functional collaboration
  • Vendor invoice processing

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved recovery within several months.
  • Built strong client relationships.
  • Automated collection reminders.
  • Achieved results within the first two years.
  • Answered 5 calls per 18 months to help customers with their questions and concerns.
  • Achieved retention improvement over initiative.
  • Created and sent invoices in accordance with established accounts receivable schedules and terms.
  • Achieved a 47% year-on-year improvement in cash flow.
  • Built strong client relationships by addressing payment concerns swiftly, improving client satisfaction score by 64%.

Summaries

  • Accomplished AR professional.
  • Senior Accounts Receivable Representative is a detail-oriented Senior Accounts Receivable Representative with 9 years of finance and accounting experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accounting principles, reconciliation procedures, report generation, and account payment processing are all areas of expertise.
  • Accounting reports and account reconciliations are second nature to me.
  • Focused, committed, and adept at quickly identifying errors and mitigating losses.
  • Achieved 50% recovery rates.
  • Accomplished AR professional, instrumental in streamlining collection processes, reducing unapplied cash by $3, and supporting corporate financial goals.
  • Costs were consistently reduced while profits were increased.
  • Hardworking and effervescent, with a strong desire for precision and efficiency.

Accomplishments

  • Created and managed custom dashboards that provided real-time visibility into delinquent accounts and collection efforts, increasing collections efficiency by 65%.
  • Partnered with IT to implement a customizable AR dashboard that improved team performance tracking and decision-making efficiency by 23%.
  • Provided training to junior AR team members in dispute resolution techniques, resulting in a 63% increase in resolved billing disputes.
  • Forged new protocols in customer relationship handling that reduced the number of escalated AR disputes by 76% within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a comprehensive AR dispute resolution guide, reducing resolution times by 46% and strengthening client relationships.
  • Monitored, analyzed, and reported on AR aging reports, offering actionable insights that drove a 65% increase in early payments.
  • Acted as a primary point of contact for external clients during AR disputes, negotiating and resolving issues effectively, improving overall client retention rates by 26%.
  • Improved the accuracy of AR reporting by implementing automated invoicing solutions, reducing manual errors by 69%.
  • Developed a scalable credit control process that minimized invoices overdue by 30 days or more, hitting target reduction by 32%.

Affiliations

  • Certified Accounts Payable & Receivable Manager (CAPRM)
  • Risk Management Association (RMA)
  • Institute of Accounts Receivable Management (IARM)
  • Payment Card Industry Security Standards Council (PCI SSC)
  • Jaycees
  • American Society of Safety Professionals
  • Finance and Treasury Association (FTA)
  • Credit Business Association (CBA)
  • Financial Executives International (FEI)
  • Association for Supply Chain Management (APICS)

Certifications

  • ServSafe
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Treasury Professional (CTP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Blockchain Finance Professional (CBFP)
  • Oracle Accounts Receivable Cloud Certification
  • Certified Financial Services Auditor (CFSA)
  • International Accounts Receivable Professionals (IARP) Certification
  • Cisco Certified Internetwork Expert (CCIE)

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