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Skills

  • Strategic sales knowledge
  • Credit card processing
  • Retail store support
  • Medical terminology knowledge
  • Client needs assessment
  • Documentation and reporting
  • Sales pipeline management
  • Service standard compliance
  • Multi-line phone talent
  • CallSelect communication systems

Work Experiences

  • Kept up to date on product and service changes.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Increased the team's revenue totals by bringing in more than $5 in personal several months sales.
  • Ensure that customers and internal departments are properly communicated with.
  • Contributed to $18 in annual store sales per one year.
  • Was quick to respond to potential customers' questions and requests.
  • Averaged 10 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Met or exceeded revenue targets with successful promotions of HubSpot during routine inbound calls and outbound sales follow-ups.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Kept track of scheduled shipment dates to ensure that products were delivered on time and that customers were satisfied.

Summaries

  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Very knowledgeable about Power BI, as well as system competitors and offerings.
  • Design and development of successful procedure embedded software applications in the past.
  • Great phone skills and program talents have a proven track record of increasing productivity and customer satisfaction.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • With extensive knowledge of risk assessment and proven multitasking abilities, I am well-versed in project and time management.
  • Under duress, personable and professional.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Monitored
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Designed and executed customer education initiatives that boosted understanding and proper use of Tableau, reducing helpdesk tickets by 53%.
  • Recorded
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Won
  • Developed upselling campaigns for project management, increasing revenue per customer by 69% through strategic recommendation practices.
  • Collaborated with IT to implement automated call distribution technology, reducing average call wait times by 16 minutes.
  • Consulted

Affiliations

  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Jaycees
  • Customer Service/Help Desk Certification from Meridian
  • Project Management Institute
  • Freemason
  • Association of Support Professionals (ASP)
  • Customer Support Leaders Alliance (CSLA)
  • Lions Club
  • Association for Computing Machinery

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Customer Engagement Strategies Certification – Northwind
  • Foundation Certificate in Customer Experience - Customer Service Institute of America (CSIA)
  • Zendesk Customer Service Specialist Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Frontline Leader (CFL) - Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)

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