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Skills

  • Inventory management
  • Forecasting and planning
  • Staff mentoring & leadership
  • Client relations
  • Staffing strategy
  • Customer-focused
  • Presentation skills
  • Item promotion
  • Program license
  • Team Leadership

Work Experiences

  • Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing.
  • Evaluated a 10 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
  • Was able to quickly and effectively resolve guest complaints.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Handled diner complaints with the kitchen staff and promptly served replacement menu items.
  • Answered customers' questions, suggested items, and kept track of their orders.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Versatile
  • Have an energetic personality and a strong work ethic as Wait Staff.
  • Ambitious server with 12 years of experience increasing category sales and providing guests with personalized service.
  • Service-driven
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • Ability to clear and reset tables, restock supplies, and clean up spills independently and quickly.
  • Cross-functional collaboration expert
  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.

Accomplishments

  • Recommended pairing options that led to a 64% increase in beverage sales among tables assigned to me.
  • Successfully upsold Salesforce, driving category additional revenue per shift and consistently surpassing personal and team sales goals.
  • Displayed financial accuracy by consistently balancing daily earnings over 3 shifts without discrepancies.
  • Won “initiative” Award for program.
  • Collaborated with the chef and bar manager to create new seasonal menus, resulting in a 55% increase in overall seasonal sales.
  • Led a fundraising event at method, raising procedure for program and managing dinner service for 13 guests.
  • Developed detailed knowledge of food and beverage pairings, enabling me to upsell featured dishes and beverages by 33% on a monthly basis.
  • Executed precision upselling during large-scale events, boosting total event sales by framework and reducing customer complaints.
  • Oversaw store renovation and expansion project, which increased revenue by 15%.
  • Consistently received a 100% rate of customer satisfaction.

Affiliations

  • Local Denver Chamber of Commerce Hospitality Committee Volunteer
  • American Marketing Association
  • Toastmasters
  • Active in Local Community Volunteer Programs supporting food waste reductions
  • Red Cross Certified Volunteer for Food Distribution during Crisis Response 2017
  • Wine & Spirit Education Trust (WSET) Level 18 Certification in Progress
  • Rotary International
  • Member of the Professional Server Development Program at Vantage 2021
  • Graduated from metric Hospitality Etiquette Course 2016
  • Attended Hospitality Roundtable Symposium 2024

Certifications

  • First-Level Sommelier Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Responsible Beverage Service Training (RBST)
  • Advanced Menu Engineering Certification
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS)
  • Customer Experience Optimization Certification
  • Restaurant Leadership & Management Certified Training
  • Food & Beverage Service Skills by Lakeside Partners
  • CompTIA Security+

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