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Skills

  • Staff meeting facilitation
  • Deboning meat
  • Networking with staff
  • Staff development and team building
  • Bill computation
  • Staff development
  • Table setting
  • Effective time management
  • Staff direction and support
  • Calm under pressure

Work Experiences

  • Planned 18 events, including weddings, reunions, and corporate meetings, across 5 banquet spaces.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Made sure that the kitchen was kept clean and free of debris and water.
  • Bussed, cleaned, and set 12 tables to ensure quick turnover and increase the number of covers every 18 months.
  • Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Handled diner complaints with the kitchen staff and promptly served replacement menu items.
  • Supported the needs of a 8-person wait staff who attended to the specific needs of countless customers on a daily basis for program restaurant with social relevancy and intentionality.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Arrange dining tables based on the type of event and the expected level of service.

Summaries

  • Motivated Wait Staff exhibiting strength in critical thinking and problem solving.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Wait Staff is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Deadline-driven
  • Ambitious
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Excellent customer service and leadership skills are required to improve team performance and increase bar sales.
  • Have an energetic personality and a strong work ethic as Wait Staff.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Expertise in high-end ingredients as well as complementary food and wine pairings.

Accomplishments

  • Created and implemented a bar-side suggestion program boosting overall check averages by 20%, especially on craft cocktails and wines.
  • Awarded ‘Employee of the Month’ by management for contributions to increasing beverage sales by 75% during special promotions.
  • Improved guest satisfaction and retention rates by 78% with personalized service and anticipating guest needs efficiently.
  • Executed precision upselling during large-scale events, boosting total event sales by framework and reducing customer complaints.
  • Recognized for outstanding customer service.
  • Recommended pairing options that led to a 64% increase in beverage sales among tables assigned to me.
  • Successfully upsold Salesforce, driving category additional revenue per shift and consistently surpassing personal and team sales goals.
  • Reduced service errors by 47% through diligent attention to detail in customer orders and special requests.
  • Documented and resolved category which led to method.
  • Assisted with scheduling and shift allocation for a team of 5 staff to ensure optimal customer coverage during rush hours.

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals
  • Cultural Dining Experience Ambassador Program Representative 2022
  • International Association of Administrative Professionals
  • Active participant in Local Restaurant Week 2022 Event
  • Local Denver Chamber of Commerce Hospitality Committee Volunteer
  • Member of the United States Bartenders’ Guild (USBG)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Volunteer Wait Staff for Charity Dinners in Columbus for category

Certifications

  • OSHA: HACCP
  • Health and Safety in Hospitality Certification
  • ServSafe Food Handler Certification
  • Certified Public Accountant
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Introduction to Wine and Spirits 2021 – Meridian
  • Food & Beverage Service Skills by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Culinary Arts Certification 2023 – Vantage

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