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Skills

  • Pneumatic tire compacting
  • Succession planning
  • Managerial Accounting
  • Project manager supervision
  • Managerial finance
  • ISS Construction Manager
  • Regional customer demographics
  • Regional equity portfolios
  • Stakeholder relationship management
  • Residential Property Managers (NARPM) member

Work Experiences

  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Increased customer satisfaction and dealer profits by negotiating market consolidation.
  • Formed and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
  • Identified above-average stores for the purpose of acquiring underperforming stores, and I implemented change management and network restructuring strategies.
  • Assisted partners in a variety of technical support tasks across 13 regions, including team leadership and performance reporting.
  • Implemented national facility enhancement programs to modernize over 8 facilities.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Improved branding initiatives by launching effective marketing campaigns that increased brand awareness and engagement.
  • Oversaw staff to ensure that brand expansion initiatives and productivity were maximized.
  • Generated $6 in revenue in 18 months by making strategic purchases and closing a large number of sales, exceeding my sales goals by 18%.

Summaries

  • To increase profits, smoothly increase revenue and strengthen operational processes.
  • Talented at finding, developing, and empowering high-quality candidates who can consistently drive sales.
  • Decisive and hardworking leader capable of making proactive and insightful policy and procedure updates.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Prepared to apply 7 years of progressive Miscellaneous experience to improve business operations
  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • By leveraging risk assessment and client relations abilities, an accomplished Regional Manager has been successful in driving improvements to strategic planning, budget management, and cross-functional collaboration.
  • Strengths in team leadership and budget management backed up by Miscellaneous training.
  • High-achieving, enterprising leader who communicates in a diplomatic and persuasive manner.

Accomplishments

  • Developed and executed a new customer retention strategy in Portland that improved overall customer satisfaction scores by 57% and increased sales by $16.
  • Guided a team of 6 in achieving 33% of quarterly revenue target during challenging economic conditions.
  • Coordinated with cross-department teams in launching a pilot project that grew regional market visibility by 55%.
  • Analyzed sales performance to identify inefficiencies, leading to process optimization that reduced operational costs by $9 annually.
  • Designed and implemented data-driven business strategies resulting in a 59% increase in regional revenue YOY.
  • Introduced a new training framework that improved regional employee retention by 41% over 4 years, saving $3 in turnover costs.
  • Monitored and guided budget adjustments for Asana, facilitating a 30% saving on overhead without sacrificing performance.
  • Enforced policy and process improvements across the region to reduce compliance risks, lowering potential liability by 74% and improving audit scores.
  • Designed a performance improvement initiative that enhanced team productivity by 76%, contributing to a substantial rise in region-wide customer satisfaction.
  • Key decision-maker in entering a new regional market, accomplishing a 16% increase in product penetration within 6 months of launch.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • Institute of Business Administration and Management (IBAM)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Certified Change Management Professional (CCMP)
  • Association for Computing Machinery
  • Certified Managers Association
  • Toastmasters
  • Commercial Development and Marketing Association (CDMA)

Certifications

  • Professional in Human Resources (PHR) by metric
  • Certified Operations Manager (COM) by the Institute of Operations Management
  • ServSafe
  • Certification in Risk Management Assurance (CRMA) by The Institute of Internal Auditors
  • Google Digital Marketing & E-commerce Professional Certificate - 2016
  • CompTIA A+ Technician
  • Change Management Practitioner Certification by APMG International
  • Advanced Negotiation Techniques Certification by Ironclad Systems
  • Certified Public Accountant
  • CompTIA Network+

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