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Skills

  • Presentation design
  • Client relationship management (CRM) tools
  • First Aid/CPR
  • Conflict mediation techniques
  • Community Needs Assessment
  • Cross-Community Partnership Building
  • Team management
  • Regulatory compliance
  • Crisis intervention and conflict resolution
  • Problem resolution

Work Experiences

  • Analyzed and reported on community feedback trends for 2018, identifying key areas of improvement that led to a 60% boost in program effectiveness.
  • Restructured installation processes and staff teams, resulting in a 2% increase in productivity.
  • Achieved a 77% increase in digital form submissions.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Effectively managed costs and billing, as well as financial discrepancies, by using procedure software to organize account information.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Aided category for Austin.
  • Coordinated 8 grassroots community events annually, increasing local engagement by 25% over 18 months.

Summaries

  • Attracted attendance from over 8 local groups.
  • Team player who is methodical and detail-oriented and has expertise in data analysis.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Accomplished public speaker and program presenter with proficiency in both English and German, enhancing communication and workshop engagement for diverse audiences.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of strategic planning and budget management as well as cross-functional collaboration training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Broad experience in stakeholder relationship management, regularly presenting progress updates on community integration initiatives, leading to higher levels of trust and transparency.
  • Achieved a 43% improvement in responding to community concerns.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Community Liaison Office Coordinator.

Accomplishments

  • Organized 17 workshops annually, resulting in a 62% increase in program satisfaction and recognition within the Atlanta community.
  • Increased media coverage for key agency objectives by 51%, enhancing organizational reach via partnerships with local media outlets in Raleigh.
  • Planned and hosted focus groups in partnership with Summit Group, gathering qualitative feedback used to improve program development.
  • Optimized event logistics and vendor negotiations, reducing costs by $18 per event while maintaining optimal participant satisfaction.
  • Documented and resolved procedure which led to program.
  • Collaborated with department heads to align community initiatives with the organization’s strategic goals, leading to a 33% increase in mission impact.
  • Facilitated 6 local partnerships, securing over $10 in combined public and private funds to support initiatives targeting underserved populations.
  • Spearheaded system, resulting in 16 attendees and generating community donations of over $11, exceeding expectations.
  • Leveraged grant-writing skills to secure $11 in additional funding for underserved programs, enabling expansion to Raleigh.
  • Trained and onboarded over 7 program volunteers, increasing recruitment success rate by 21% within two years.

Affiliations

  • International Federation of Social Workers (IFSW)
  • American Society for Public Administration (ASPA)
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • International City/County Management Association (ICMA)
  • American Society for Public Diplomacy
  • National Alliance on Mental Illness (NAMI)
  • International Municipal Lawyers Association (IMLA)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • Certified Public Accountant
  • Certified Volunteer Administrator (CVA)
  • Certificate in Strategic Public Relations from Summit Group
  • Certified Engagement Professional (CEP)
  • Certification in Data-Driven Decision Making for Nonprofits
  • ServSafe
  • Certified Community Engagement Specialist (CCES)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)

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