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Skills

  • Community Resource Navigation
  • Policy and procedure modification
  • Bilingual Communication (e.g., English and Japanese)
  • Team building
  • Team leadership and development
  • Communications
  • Client relationship management (CRM) tools
  • Credit and collections
  • Government liaison and advocacy
  • Organization

Work Experiences

  • Built relationships with 10 nonprofit organizations to collectively uplift procedure, effectively meeting the short-term needs of residents.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved framework.
  • Organized corporate and office conferences for company employees and guests.
  • Coordinated 16 grassroots community events annually.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Collaborated with Vantage on an advocacy campaign.
  • Boosted program support within several months.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Community and Public Service administrative office management, related regulatory guidelines, and performance reporting certified PMP and Community Liaison Office Coordinator.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • With over 10 years of experience in the Community and Public Service field, I am a well-organized Office Manager.
  • These abilities, as well as a strong work ethic, are available.
  • Costs were consistently reduced while profits were increased.
  • Achieved initiative.
  • Attracted attendance from over 8 local groups.
  • Within Community and Public Service, senior Community Liaison Office Coordinator and outstanding performer in team leadership and process improvement.
  • Achieved results over a one year.

Accomplishments

  • Organized 17 workshops annually, resulting in a 62% increase in program satisfaction and recognition within the Atlanta community.
  • Monitored and evaluated the effectiveness of community liaison programs using Salesforce, improving operational efficiency by 83%.
  • Facilitated 6 local partnerships, securing over $10 in combined public and private funds to support initiatives targeting underserved populations.
  • Nurtured cross-functional relationships with community stakeholders, leading to a 18% improvement in program participation and awareness.
  • Implemented time management and task prioritization strategies that enabled the coordination of 17 simultaneous community initiatives.
  • Assisted in crisis communications, working with media and community leaders to manage the organization’s reputation positively during high-visibility events.
  • Developed community resource guides, improving access to services and leading to a 55% increase in use of available resources.
  • Led conflict resolution during stakeholder meetings, effectively ensuring alignment on community project goals and reducing disputes by 85%.
  • Increased media coverage for key agency objectives by 51%, enhancing organizational reach via partnerships with local media outlets in Raleigh.
  • Designed and managed large-scale community events attended by over 3 participants, receiving positive feedback scores of 81% on post-event surveys.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • International Municipal Lawyers Association (IMLA)
  • International Community Foundation
  • Partners in Prevention Education
  • Society of Human Resource Management
  • American Marketing Association
  • American Public Health Association (APHA)
  • Community Action Partnership

Certifications

  • Project Management for Development (PMD Pro)
  • SHRM Certified Professional (SHRM-CP)
  • Google Analytics Individual Qualification (GAIQ)
  • Fundamentals of Grant Writing Certificate from Harbor & Co.
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Public Relations Society of America (PRSA) Accreditation in Public Relations (APR)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nonprofit Communications Coordinator
  • Certified Community Engagement Specialist (CCES)
  • Project Management Professional (PMP)

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