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Skills

  • Tools customization
  • Information security
  • Data extraction
  • Communications
  • Training program development
  • Gamification in training programs
  • Business operations
  • Supervision
  • Customer service
  • Change management in training rollouts

Work Experiences

  • Added new features and structural components to existing systems.
  • Achieved a 66% rise in customer satisfaction scores.
  • Investigated system and program malfunctions to determine the source of the problem and restore functionality.
  • Created a component architecture model for the category system by mapping industry standard design patterns to existing code.
  • Achieved a 23% decrease in turnover.
  • Achieved results in the first 17 months.
  • Achieved results within 2 years.
  • Improved or repurposed an existing system to increase effectiveness by 8%.
  • Achieved 35% training completion rate.
  • Was in charge of coordinating the installation of new computer programs and systems.

Summaries

  • Strategic thinker with expertise in stakeholder engagement.
  • Ability to recognize procedure issues and integrate program solutions to achieve framework.
  • Over 10 users have been trained on new hardware and software.
  • Results-oriented Food and Beverage professional with cross-functional collaboration, vendor management, and project management strengths.
  • Cross-functional collaboration in initiative settings and cross-functional collaboration in process improvement settings.
  • Bringing 3 years of Food and Beverage experience to the table.
  • QuickBooks and framework resources know-how.
  • Installing and updating hardware and software systems for category users is a capable Team Lead Trainer.
  • Experienced procedure Analyst with a strong background in statistical analysis and Workday.
  • Communicative and team-oriented, with Asana expertise.

Accomplishments

  • Developed cross-training initiatives that allowed for agile resource allocation during busy periods, reducing downtime by 59% and increasing productivity.
  • Created post-training evaluations and knowledge checks that improved retention testing results by 77% in the first assessment period.
  • Revamped training documentation and live sessions, boosting onboarding efficiency by 57% and reducing employee turnover by 28% in 2016.
  • Collaborated with HR to target specific soft skill gaps and developed focused sessions that improved employee retention in key departments by 17%.
  • Standardized training processes across multiple geographic locations, leading to a 46% increase in skill consistency and operational performance metrics.
  • Executed a blended training solution combining online and in-person workshops, reducing training expenses by $9 while maintaining a 51% improvement in employee productivity.
  • Reduced training times by 33% while maintaining a 54% increase in the retention of core skills through innovative e-learning techniques.
  • Cut new hire onboarding time by 41% through personalized training modules tailored to individual learning profiles using adaptive technology.
  • Introduced interactive troubleshooting simulations that cut technical error rates by $3 and reduced supervisor intervention by 82% in the first 18 months.
  • Managed a team responsible for rolling out an organization-wide learning management system (LMS), resulting in a 31% improvement in training completions within several months.

Affiliations

  • Participant, Agile Learning Design Certification Program – Gained expertise in designing and leading agile learning solutions that drive continuous process improvement.
  • Member, International Coaching Federation (ICF) – Engaged in discussions related to performance coaching and leadership development, focusing on employee skill-building.
  • Class Member, Leadership Development Program at framework – Completed a specialized course focused on instructional material development and employee certification programs.
  • Volunteer Trainer, Habitat for Humanity Phoenix – Led team-building workshops for volunteer groups, focusing on operational efficiency and instructional delivery.
  • Affiliate, eLearning Guild – Participated in research and community events related to the improvement and implementation of e-learning platforms and tools.
  • Participant, Dale Carnegie Training Leadership Program – Completed training on change management, focusing on training rollouts and their impact on team efficiency.
  • Participant, FranklinCovey Leading at the Speed of Trust – Engaged in leadership training to enhance trust and collaboration within cross-functional teams.
  • Certificant, Certified Professional in Learning & Performance (CPLP) – Received certification from ATD for demonstrating expertise in performance improvement and learning solutions.
  • Member, International Society for Performance Improvement (ISPI) – Engaged in workshops and conferences focused on optimizing employee performance and organizational outcomes.
  • Participant, International Institute for Learning (IIL) – Completed courses on improving knowledge transfer and managing large-scale training rollouts.

Certifications

  • American Academy of Financial Management (AAFM)
  • Certified Mentor Facilitator – process
  • Certified Blended Learning Designer – system
  • Certified Business Analysis Professional (CBAP)
  • Train the Trainer Certification – framework
  • Emotional Intelligence (EQ) Certification – procedure
  • Leadership Development and Coaching Certification – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership Communication Skills Certification – Summit Group
  • Diversity, Equity, and Inclusion Leadership Certification – method

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