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Skills

  • Patient and family advocacy
  • Strong clinical judgment
  • Data entry
  • Crisis intervention
  • Proficient in Salesforce
  • Intravenous therapy
  • Framework equipment
  • Operational improvement
  • Home visits
  • Supervision

Work Experiences

  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Collaborated with physicians and Case Manager Coordinator to plan care, begin treatment, and communicate outcomes for cooperative, all-inclusive service.
  • Built strong relationships with patients and coworkers, taking advantage of feedback and spotting opportunities to improve care delivery and quality.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Physical assessments, medication and IV administration, and chronic disease management were all part of my responsibilities.
  • Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish, as well as providing patient health education and supervision to dialysis technicians.
  • Implemented new initiatives and procedures to improve client service knowledge and availability.
  • Used program, initiative, and method equipment to treat patients with procedure conditions.

Summaries

  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved a 48% increase in support service connections.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Insurance.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Case Manager Coordinator is a multi-talented Case Manager Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Created
  • Solved
  • Guided
  • Achieved Top Performer for implementing an innovative housing-first initiative that reduced chronic homelessness in Columbus by 21%.
  • Prepared
  • Recommended
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Integrated
  • Developed
  • Improved

Affiliations

  • American Public Health Association (APHA)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Project Management Institute
  • National Reentry Resource Center (NRRC)
  • Council on Social Work Education (CSWE)
  • Association for Conflict Resolution (ACR)
  • American Association of Behavioral Therapists (AABT)
  • National Association of Social Workers
  • Association for Community Health Improvement (ACHI)

Certifications

  • ServSafe
  • Certified Medicaid Planner (CMP)
  • Chronic Disease Self-Management Program Trainer Certificate
  • Advanced Care Coordination Certification
  • Certified Behavioral Health Case Manager (CBHCM)
  • Certificate in Cognitive Behavioral Therapy (CBT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Crisis Prevention Intervention (CPI) Certification
  • Certified Case Manager (CCM)
  • Microsoft Certified Systems Engineer (MCSE)

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