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Skills

  • Mechanical skills
  • Team Leadership
  • Bilingual
  • Employee scheduling
  • Operations Start-Up
  • Strategic planning and execution
  • Background in data analysis
  • Cross-Cultural Communications
  • Schedule management
  • Staff development

Work Experiences

  • Collaboration with local organizations and community groups helped me support community outreach campaigns.
  • Effectively managed costs and billing, as well as financial discrepancies, by using framework software to organize account information.
  • By coordinating consistent floor merchandise plan changes to drive sales, I was able to increase profitability.
  • Established, enforced, and optimized internal policies for areas such as standard and framework to maintain business agility and responsiveness to dynamic market demands.
  • Devised 12 corporate communication plans through data analysis and workflow optimization.
  • Implemented the category program and employed workflow optimization to ensure that guests have a memorable, consistent, and positive experience.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Trained, coached, and mentored staff to ensure that the new category program was implemented smoothly.

Summaries

  • Customer-focused General Manager with 5 years of experience who is committed to expanding team leadership and budget management.
  • Miscellaneous administrative office management, related regulatory guidelines, and data analysis certified CPA and Facility Director.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • To handle expected operational needs, orchestrate optimal resource utilization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • 12 years of strategic Facility Director experience leading and overseeing category, metric, and initiative business activities.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Facility Director.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Introduced
  • Identified
  • Trained
  • Implemented
  • People Management: : initiative metric Financial Management: : initiative standard
  • Oversaw
  • Research: Conducted research which led to the development of Jira.
  • Spearheaded
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Organization for Standardization (ISO) - Facility Standards
  • National Association of Safety Professionals (NASP)
  • Certified Facility Manager (CFM) Certification
  • International Association for Healthcare Security and Safety (IAHSS)
  • National Fire Protection Association (NFPA)
  • Society of Industrial and Office Realtors (SIOR)
  • Society of Women Engineers
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Freemason
  • Toastmasters

Certifications

  • ServSafe
  • Energy Manager in Training (EMIT) – Association of Energy Engineers (AEE)
  • Six Sigma Green Belt - category
  • Certified HVAC Designer (CHD) - American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Certified Facility Manager (CFM) – Issued by International Facility Management Association (IFMA)
  • Certified Building Commissioning Professional (CBCP) - Association of Energy Engineers (AEE)
  • Cisco Certified Network Associate (CCNA)
  • Facility Management Professional (FMP) - International Facility Management Association (IFMA)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant (CPA)

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