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Skills

  • Document scanning
  • Operational improvement
  • Process implementation
  • Extremely organized
  • Relationship development
  • Proficient in QuickBooks
  • Project management
  • Procedure equipment
  • Public speaking
  • Process improvement

Work Experiences

  • Returned change and currency and processed debit and credit card payments with a 8% accuracy rate.
  • Devised and coordinated category and process strategic plans, resulting in a $15 increase in sales revenue within one year.
  • Increased market share and earned #10 ranking by leapfrogging competitors.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted research to find appropriate answers to customer questions.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 8% increase in efficiency.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Helped customers by answering their questions and completing their requests.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Willing to put vendor management knowledge to work for a well-established company in the Miscellaneous sector.
  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Product inventory and safety procedures are something I'm passionate about and have a lot of experience with.
  • Motivated Grocery Team Leader with experience managing large-scale projects, including budgeting and administration.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.
  • Adobe Creative Suite is something I'm familiar with.
  • Grocery Team Leader with 13 years of successful stakeholder engagement and quality assurance experience.

Accomplishments

  • Developed and implemented SOPs ensuring 100% compliance with category and store safety guidelines.
  • Introduced a rotating promotional fixture that increased impulse purchases by $16 per month.
  • Introduced a sustainability initiative, resulting in the store saving 17 tons of waste and increasing eco-friendly product sales by 31%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assumed responsibility for budgeting and payroll, consistently keeping labor costs under 24% of gross revenue.
  • Reorganized the front-end service team to reduce customer wait time by 16 minutes on average.
  • Proposed and executed grocery layout redesign, improving customer flow and increasing sales per square foot.
  • Documented and resolved metric which led to framework.
  • Managed vendor relationships, securing exclusive deals on high-demand items that increased profit margins by 54%.
  • Expanded organic product assortment by 67% leading to a revenue increase of $15 over one year.

Affiliations

  • Project Management Institute
  • National Association of Social Workers
  • Certified in Inventory and Warehouse Management from Summit Group
  • Member, Society for Human Resource Management (SHRM), focusing on Employee Development in Retail
  • Association for Computing Machinery
  • Certified Sales Data Analyst through standard
  • Safety and Loss Prevention Leadership Program attestation - 2019
  • Food Marketing Institute (FMI)
  • Local Chamber of Commerce - Retail and Grocery Division
  • National Grocers Association (NGA) Membership

Certifications

  • Project Management Professional (PMP)
  • Food Retail Safety and Sanitation Certificate
  • POS System Proficiency Certificate (Jira Training)
  • Food Handling Safety Certificate
  • Certified POS and Retail Systems Professional
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Operations Professional (CROP)
  • Retail Display and Merchandising Certification
  • CompTIA A+ Technician

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