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Skills

  • Automation tools for software deployment
  • MS Office
  • Requirements analysis
  • First Aid/CPR
  • Business continuity planning
  • Agile framework
  • Organization
  • Supervision
  • Cybersecurity risk management
  • Security planning

Work Experiences

  • Designed department-wide training modules that improved the competency of faculty in using advanced teaching tools, contributing to a 17% boost in student outcomes.
  • Achieved results over 2 years.
  • Designed a high-availability network architecture.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in team leadership.
  • Achieved 46% reduction in departmental support tickets.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Conceptualized cloud migration plans.
  • Achieved 22% adoption of e-learning tools.
  • Designed and deployed an AI-driven troubleshooting assistant.
  • Contributed to the revenue growth in 2021 by leading technical support initiatives that enhanced user experience and facilitated adoption of framework.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Building positive relationships with internal and external stakeholders for 3 years is a successful 6-year track record.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 40% improvement in speed.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Boosted data processing speed by 23%.

Accomplishments

  • Transitioned the department’s servers to a more cost-effective cloud-based solution, achieving 33% storage cost savings and boosting system performance.
  • Implemented time-saving project management tools, which improved overall project completion time by 20% and enhanced task prioritization efficiency.
  • Designed and led a career development pathway for junior IT staff, achieving a 13% promotion rate and increasing employee engagement by 70%.
  • Integrated advanced analytics platforms to upgrade IT operations, producing real-time insights that improved the department’s decision-making process by 43%.
  • Sourced and implemented state-of-the-art machine learning algorithms that enabled predictive maintenance, reducing system downtime incidents by 70%.
  • Established a continuous learning framework within the department, securing OSHA for 2% of team members, which enhanced teaching capacity and technological adoption.
  • Developed a multi-layered cybersecurity strategy, resulting in a 34% reduction in potential threats and securing all departmental systems against breaches.
  • Liaised with academic heads to introduce interdisciplinary studies, merging computer science with other faculties, which resulted in a 31% increase in cross-departmental collaboration.
  • Mentored a team of 14 IT specialists, fostering a culture of collaboration that increased overall staff retention by 73% over 2015 years.
  • Proposed and led departmental automation initiatives, resulting in a 58% improvement in workflow efficiency and reduced manual workload by 27%.

Affiliations

  • Certification in Data Privacy Solutions (CDPS) – International Association of Privacy Professionals (IAPP)
  • Computational Systems Biology Society (CSBS)
  • Certified IT Asset Manager (CITAM) – International Association of IT Asset Managers
  • Society of Women Engineers
  • Rotary International
  • Enterprise Mobility Exchange (EME) – BYOD Strategy Credentials
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • International Council on Systems Engineering (INCOSE)
  • Project Management Institute

Certifications

  • VMware Certified Professional - Data Center Virtualization (VCP-DCV) 2019
  • Google Certified Professional Cloud Architect
  • Certified Information Security Manager (CISM) – ISACA
  • CompTIA Security+
  • HPE Master ASE - Hybrid IT Solutions Architect Certification
  • Project Management Professional (PMP)
  • TOGAF 9 Certification – Enterprise Architecture
  • Certified Information Systems Security Professional (CISSP) - Meridian
  • Professional Cloud Developer Certification - Google Cloud
  • Amazon Web Services (AWS) Certified Solutions Architect - Professional - 2024

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