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Skills

  • Budget oversight and financial management
  • Budget administration
  • Customer and user experience improvement
  • Curriculum design for IT programs
  • Staff training and development
  • Departmental productivity optimization
  • Disaster Recovery Planning
  • Time management and prioritization
  • Regulatory compliance
  • Customer service

Work Experiences

  • Collaborated with the academic board.
  • Contributed to revenue growth in 2022.
  • Achieved 46% reduction in departmental support tickets.
  • Collaborated with the academic board to design and implement cutting-edge IT curriculum for students, leading to an increase in pass rates by 28%.
  • Contributed to a 78% boost in student outcomes.
  • Conceptualized cloud migration plans.
  • Decreased dropout rates by 17% over 2019 years.
  • Contributed to the revenue growth in 2021 by leading technical support initiatives that enhanced user experience and facilitated adoption of framework.
  • Achieved 30% better performance.
  • Achieved a 35% discount for software license.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Authored department-wide technical documentation.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Accomplished IT leader who rolled out QuickBooks to improve department processes, achieving a 50% increase in overall team productivity.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved up to 28% improvement across 15 departments.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted data processing speed by 23%.

Accomplishments

  • Designed IT infrastructure for new campus expansions, ensuring 79% system scalability and reducing latency across geographic locations.
  • Led the digital transformation strategy that accelerated online program delivery, growing virtual enrollment numbers by 73% over a 10 year period.
  • Streamlined database management processes which improved query response time by 76% and optimized storage efficiency by 82% across 12 servers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed IT operations budgets, reallocating resources in line with departmental needs, reducing costs by 16% while maintaining service quality.
  • Implemented a cloud-based infrastructure, reducing downtime by 81% and slashing maintenance costs by 47% through automated processes.
  • Resolved product issue through consumer testing.
  • Worked with data science teams to create personalized learning analytics, facilitating a 37% increase in student performance tracking capabilities.
  • Implemented time-saving project management tools, which improved overall project completion time by 20% and enhanced task prioritization efficiency.
  • Collaborated with team of 7 in the development of process.

Affiliations

  • Certified IT Asset Manager (CITAM) – International Association of IT Asset Managers
  • Google Cloud Professional Certification
  • Cloud Native Computing Foundation (CNCF)
  • Association for Information Systems (AIS)
  • International Council of E-Commerce Consultants (EC-Council)
  • Certified Information Systems Auditor (CISA), ISACA
  • Association of Information Technology Professionals
  • International Council on Systems Engineering (INCOSE)
  • Certified Information Privacy Professional (CIPP/IT)
  • Freemason

Certifications

  • Google Certified Professional Cloud Architect
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV) 2019
  • Amazon Web Services (AWS) Certified Solutions Architect - Professional - 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • ITIL Foundation Certification, Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Data Privacy Solutions Engineer (CDPSE) 2015

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