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Skills

  • Conflict resolution
  • Food arrangement
  • Food service standards
  • Menu memorization
  • Cash handling accuracy
  • Sandwich preparation
  • Cross-functional teamwork
  • Cash register operation
  • Food preparation
  • Beverage preparation

Work Experiences

  • Was in charge of product packaging and labeling.
  • Was in charge of delivering items to guests' tables and responding to requests.
  • Was in charge of conducting annual performance evaluations.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area.
  • Was in charge of the stockroom and warehouse.
  • Devised efficient employee schedules that ensured coverage during peak periods while reducing labor costs.
  • Updated displays, cases, and other customer-facing areas to promote and showcase new items.
  • Am in charge of greeting customers and taking orders.

Summaries

  • For maximum efficiency, works independently to keep counter areas neat, clean, and well-stocked.
  • Counter Server dedicated to providing exceptional customer service in method environments with 17 years of experience.
  • Counter Server with experience working in method restaurants and cafes who is goal-oriented.
  • Expert in safe food handling, sanitizing, and restocking supplies.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Dedicated Counter Server with 11 years of fast food industry experience.
  • Ready to take on new challenges with a role in the system industry.
  • On a daily basis, this friendly restaurant professional is skilled at meeting customer needs, upsell goals, and productivity standards.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Counter Server is a focused Counter Server who excels at multitasking and providing prompt and courteous service to all customers.

Accomplishments

  • Improved beverage preparation efficiency by implementing pre-dosed ingredient containers, reducing waste by 63%.
  • Efficiently handled high-volume rush periods, reducing wait times by 15 minutes and increasing throughput by 66%.
  • Reduced order error rates by implementing a double-check system, leading to a 48% improvement in order accuracy.
  • Adhered to food safety regulations, passing local health inspections with scores of 68%. Received recurring commendations for cleanliness.
  • Maintained a customer satisfaction rate of 52%, consistently meeting expectations during peak hours.
  • Implemented a revised counter display that increased sales for featured items by 55% within the past year.
  • Resolved product issue through consumer testing.
  • Trained 17 new hires on counter procedures and customer service techniques, lowering onboarding time by 43%.
  • Led a team-focused initiative to improve cross-selling strategies, resulting in increased sales of SAP by 79%.
  • Recognized for standard.

Affiliations

  • Professional Bartending Certification from Lakeside Partners
  • Society of Women Engineers
  • Retail and Hospitality Professional Association
  • Local Chamber of Commerce Austin – Hospitality Division
  • Certified Hospitality Sales Professional (CHSP) from Summit Group
  • Third-Party Delivery Systems Management Certification 2022
  • Food and Beverage Workers Union Boston
  • Tip Management and Reconciliation Training Certification 2020
  • American Medical Informatics Association
  • American Hotel & Lodging Educational Institute

Certifications

  • Multitasking Skills in High-Volume Food Service Certification
  • Certified Protection Officer (CPO)
  • Team Leadership in Food Service Industry Certification
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified in Workplace Cleanliness Standards - Lakeside Partners
  • Certified Public Accountant
  • ServSafe
  • Conflict Resolution in Customer Service Settings
  • Cisco Certified Internetwork Expert (CCIE)

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