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Skills

  • Multitasking
  • Regulatory compliance
  • Cross-functional collaboration
  • Compliance with communication regulations
  • Process documentation
  • Customer service
  • Client Satisfaction Improvement
  • Data entry
  • Document management systems (DMS) use
  • Operational improvement

Work Experiences

  • Created a monthly performance metric report.
  • Achieved results within 6 months.
  • Achieved a 11 USD annual cost reduction.
  • Was in charge of editing letters and writing materials for correspondence.
  • Developed and maintained relationships with 10 key stakeholders to ensure smooth communication and address any emerging concerns.
  • Awarded Innovation Award for reducing turnaround time on sensitive client correspondences while maintaining 24% error-free rate.
  • Adhered to strict deadlines.
  • Contributed to team discussions.
  • Contributed to framework’s recognition for operational excellence.
  • Cut redundant tasks.

Summaries

  • Achieved zero discrepancies.
  • Achieved a 27% boost in overall department outcomes.
  • Collaborated with IT teams.
  • Correspondence Administrator is a multi-talented Correspondence Administrator who is consistently rewarded for planning and operational improvements.
  • Bridged operational gaps.
  • Achieved results within 18 months.
  • Built and maintained partnerships with 11 key stakeholders to facilitate smooth communication and address operational challenges promptly.
  • Achieved 78% on-time results.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at managing sensitive information.

Accomplishments

  • Standardized internal communications guidelines that decreased turnaround time for key updates by 17%, improving internal client satisfaction.
  • Coordinated cross-regional mailouts from Chicago to 16 offices, meeting deadlines and ensuring deliveries within a 33% range of error.
  • Spearheaded a project to reconfigure department workflows, reducing correspondence processing time from 15 days to 5 hours.
  • Orchestrated fast-track solutions for time-sensitive correspondence, allowing for a 48% reduction in critical path delivery.
  • Created a dashboard to track key correspondence metrics for senior management, presenting data trends and insights that informed strategic decisions.
  • Handled confidential correspondence for senior executives, ensuring secure and timely delivery while increasing operational efficiency by 19%.
  • Led the effort to audit all outgoing and incoming communications, ensuring a 60% accuracy rate in document handling and tracking.
  • Facilitated bi-weekly correspondence analytics reporting to operations, helping the team make data-driven decisions to improve service response times.
  • Executed a streamlined mail categorization process, reducing misdirected correspondences by 31%.
  • Collaborated with team of 11 in the development of metric.

Affiliations

  • Project Management Institute
  • Association of Executive and Administrative Professionals (AEAP)
  • National Association of Social Workers
  • International Professional Communication Society (IPCS)
  • Women in Communications and Automation (WICA)
  • Legal Assistants Network (LAN)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Association of Professional Women (NAPW)
  • Toastmasters

Certifications

  • Customer Relationship Management (CRM) Certification by program
  • First Aid/CPR Certified
  • CompTIA Network+
  • CompTIA Security+
  • Data Protection Officer (DPO) Certification by Northwind
  • Certified Public Accountant (CPA)
  • Certified in Records Management (CRM) by the Institute of Certified Records Managers (ICRM)
  • Certified Specialist in Electronic Document Management (CSEDM) by Harbor & Co.
  • Microsoft Office Specialist (MOS) in Word, Excel, Outlook
  • Professional Certificate in Confidentiality & Data Sensitivity by category

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