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Skills

  • Process improvement
  • Organization and prioritization
  • Attention to detail
  • Cross-functional collaboration
  • MS Office
  • Deadline-Driven Operations
  • Communications
  • Problem-solving
  • Payment collection
  • Customer relationship management

Work Experiences

  • Aligned correspondence with new regulatory guidelines.
  • Achieved departmental KPIs by 2016.
  • Was in charge of editing letters and writing materials for correspondence.
  • Achieved a 11 USD annual cost reduction.
  • Contributed to framework’s recognition for operational excellence.
  • Contributed to a 45% increase in data privacy adherence.
  • Created a monthly performance metric report.
  • Boosted trust by 32%.
  • Acted as the primary liaison between departments.
  • Achieved a 73% accuracy rate.

Summaries

  • Achieved 53% error-free records.
  • Achieved 78% on-time results.
  • Clear understanding of data analysis and strategic planning as well as client relations training.
  • Consistently achieved a 53% first-contact resolution rate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at creating performance metric reports.
  • Collaborated with IT teams.
  • With exceptional knowledge of client relations, skilled at project management and Asana use.
  • 4 years of stakeholder engagement experience as a cooperative correspondence clerk.

Accomplishments

  • Acted as the primary liaison between human resources and external stakeholders, navigating complex communication challenges to meet SLAs by 74%.
  • Optimized departmental mailroom operations, cutting overall time spent on sorting and dispatch by 74%.
  • Collaborated with the IT team to enhance the system for secure document transfers across 7 departments, elevating secure delivery standards by 58%.
  • Monitored KPIs for correspondence team performance, recognizing key areas for improvement that resulted in a 49% higher output over the following quarters.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained team members on new correspondence protocols, resulting in increased adherence to timelines and a 17% reduction in delays.
  • Resolved client escalations involving delayed correspondence, reducing incident resolution time by 66% and improving customer satisfaction scores.
  • Streamlined internal coordination workflows with external vendors, improving document circulation efficiency by 34%.
  • Handled confidential correspondence for senior executives, ensuring secure and timely delivery while increasing operational efficiency by 19%.
  • Implemented a cross-functional correspondence review process, leading to a 17% improvement in error-catching prior to mailout.

Affiliations

  • American Marketing Association
  • Toastmasters
  • American Association of Legal Nurse Consultants (AALNC)
  • The American Management Association (AMA) – Business Writing Certification
  • Administrative Professionals Conference (APC) Attendee
  • Institute of Administrative Management (IAM)
  • Society for Technical Communication (STC)
  • Customer Service Association (CSA)
  • Association for Computing Machinery
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Certified in Executive Administration Assistance by Summit Group
  • Microsoft Office Specialist (MOS) in Word, Excel, Outlook
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Executive Assistant Certificate by Beacon Labs
  • Certified Specialist in Electronic Document Management (CSEDM) by Harbor & Co.
  • Data Protection Officer (DPO) Certification by Northwind
  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Certified Business Communication Professional by Ironclad Systems

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