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Skills

  • Method equipment
  • Business operations
  • Decision-making effectiveness improvement
  • Error reduction techniques
  • Post-Implementation Review
  • IT project integration
  • Organization
  • Risk assessment techniques for project changes
  • Internal and external audit collaboration
  • Proactive Bottleneck Identification

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with vendor partners.
  • Achieved results in 2018.
  • Aligned project change requests.
  • Assigned risk levels to requests.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Achieved a 53% improvement in change tracking.
  • Transported QuickBooks to three years customer locations.
  • Worked with business leaders in the areas of team leadership, vendor management, and team leadership.
  • Adhered to third-party compliance as per contracts.

Summaries

  • Achieved Outstanding Service Award recognized by standard.
  • Dedicated to improving cost, process, and resource efficiency.
  • Automated approval processes.
  • 5 years of Miscellaneous experience as a talented program developer and director.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Change Control Analyst with expertise in auditing compliance, effectively liaising with audit teams to ensure comprehensive adherence to all regulatory requirements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Addressing problems, investigating root causes, and implementing successful resolutions are all done in a well-coordinated manner.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Achieved 14% adherence to timeframes.

Accomplishments

  • Managed the end-to-end lifecycle of initiative changes, ensuring that project milestones were consistently met or exceeded.
  • Enhanced cross-functional communication for change requests through standardized reporting, decreasing post-implementation issues by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Audited the change control procedures and identified gaps, leading to a 65% improvement in compliance with internal change policies.
  • Designed and rolled out tiered priority levels for change requests, optimizing resource allocation and focusing efforts on high-value initiatives.
  • Documented and resolved initiative which led to process.
  • Reduced rework and change request rejection rates by 57% through collaboration with the Quality Assurance team.
  • Ensured compliance with regulatory standards during the implementation of 9 high-priority changes, achieving CPA in 2020.
  • Reduced downtime and system disruption during change rollouts by coordinating business and IT teams, preventing 13 in losses.
  • Created detailed change request templates, resulting in a 21% reduction in back-and-forth clarification with requesters.

Affiliations

  • Global Association of Risk Professionals (GARP)
  • Project Management Institute
  • Change Leadership Network
  • Association for Talent Development (ATD) – Change Adaptation Skills Group
  • Toastmasters
  • International Institute of Business Analysis (IIBA) – Change Management & Control Practices
  • American Society for Quality (ASQ) – Change Control and Impact Analysis Focus Group
  • Organizational Change Alliance (OCA)
  • International Project Management Association (IPMA)
  • IT Service Management Forum (itSMF) – Change Control Division

Certifications

  • ITIL Foundation Certification in IT Service Management, Lakeside Partners
  • Certified Information Systems Auditor (CISA) - Lakeside Partners
  • Certified in Risk and Information Systems Control (CRISC) - Vantage
  • ServSafe
  • Certified Configuration Management Specialist (CCMS) – Lakeside Partners
  • Prosci Change Management Certification - 2019
  • COBIT 2019 Foundation – 2018
  • Six Sigma Black Belt Professional (SSBBP) – 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Change Analyst Certification by APMG International – Brightline

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