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Skills

  • Data-driven decision making
  • MS Office
  • Project organization
  • Root cause analysis
  • Business operations
  • Continuous process improvement
  • Business Administration
  • Communications
  • Sales and marketing
  • Problem resolution

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across metric calendars and programs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a significant metric by making proactive decisions based on market expertise and business knowledge.
  • Allowed stakeholders to monitor progress.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Built strong relationships with senior leadership.
  • Achieved 79% improvement in reporting transparency.
  • Oversaw a group of 4 program associates who dealt with the department's daily and complex requirements.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Taught Senior Project Directors and Senior Project Directors effective customer service techniques, resulting in a 10% increase in client satisfaction.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused professional with 10 years of experience in the Miscellaneous sector.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Dynamic application of strategic planning and client relations in a fast-paced business environment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Onboarded and mentored a team of 14 project managers, improving team retention by 23% and enhancing project output.
  • Documented and resolved process which led to procedure.
  • Orchestrated the seamless launch of SAP, aligning 4 internal teams and external providers to exceed all critical deadlines.
  • Executed high-impact crisis management strategies to ensure uninterrupted project delivery during unforeseen challenges, mitigating downstream delays.
  • Collaborated with executive leadership to align project timelines with strategic goals, bolstering resource efficiency by 58%.
  • Championed the adoption of remote project management tools, driving a 48% boost in cross-functional team productivity.
  • Optimized cross-departmental collaboration for a $15 infrastructure project, saving 33% in overall costs.
  • Prepared and delivered comprehensive project performance reports to senior stakeholders, driving strategic project realignments where necessary.
  • Developed and implemented a comprehensive Agile project management framework that increased team productivity by 71%.
  • Established project governance benchmarks leading to Outstanding Service Award recognition for best PMO practices at process.

Affiliations

  • International Institute of Business Analysis (IIBA) - Certified Business Analysis Professional (CBAP)
  • Association for Supply Chain Management (APICS)
  • Scrum Alliance - Certified ScrumMaster (CSM)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Agile Alliance
  • Toastmasters
  • Society for Human Resource Management (SHRM)
  • American Society of Safety Professionals
  • Women's Infrastructure Network (WIN)
  • International Project Management Association (IPMA)

Certifications

  • Certified Professional in Project Management (CPPM) - standard
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • PMI Risk Management Professional (PMI-RMP) - system
  • ServSafe
  • Advanced Practitioner of Project Controls (APPC) - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Process Professional (CBPP) – category
  • First Aid/CPR Certified

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