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Skills

  • Customer service
  • Data-driven decision making
  • Root cause analysis
  • Process improvement
  • Escalation management
  • Risk assessment and mitigation
  • Business Development
  • Project organization
  • Continuous process improvement
  • Budgets

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved 79% improvement in reporting transparency.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 16%.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Balanced multiple stakeholder expectations.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.
  • Built strong relationships with external contractors.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Optimize long-term success by effectively balancing targets with resources.
  • Senior Project Director with 8 years of successful budget management and quality assurance experience.
  • Dedicated to providing high-quality services and products.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Senior Project Director.

Accomplishments

  • Developed change management solutions for initiative across 18 locations, leading to Employee of the Year recognition in 2015.
  • Collaborated with executive leadership to align project timelines with strategic goals, bolstering resource efficiency by 58%.
  • Leveraged risk mitigation strategies to decrease unforeseen project expenses by 81% for 12 large-scale initiatives.
  • Resolved operational bottlenecks through process re-engineering, leading to a 54% improvement in resource utilization.
  • Documented and resolved process which led to procedure.
  • Consolidated multiple project streams into a single dashboard using Jira, optimizing project tracking and reducing reporting time by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a system integration project across 17 departments, reducing operational downtime during transition to new digital platforms.
  • Facilitated interdepartmental collaboration that improved accuracy in demand forecasting and resource allocation for 18 ongoing projects.
  • Coordinated 3 external vendors and consultants across 16 countries to deliver a $15 transformation project on schedule.

Affiliations

  • Association for Operations Management (APICS)
  • Society for Information Management (SIM)
  • Agile Alliance
  • Rotary International
  • Association for Computing Machinery
  • International Association for Contract and Commercial Management (IACCM)
  • European Association of Project Managers (EAPM)
  • Technology Business Management Council (TBM Council)
  • AACE International - Association for the Advancement of Cost Engineering
  • Association for Project Management (APM)

Certifications

  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Change Management Professional (CCMP) - Ironclad Systems
  • Project Management Professional (PMP) - Brightline
  • Salesforce
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Microsoft Project Expert (MCPE) - process
  • CompTIA A+ Technician
  • Managing Successful Programs (MSP) Practitioner - category

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