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Skills

  • Team leadership and development
  • Team building
  • MS Office
  • Financial savings analysis
  • Data entry
  • Payroll and budgeting
  • Documentation and control
  • Operational improvement
  • Change Management
  • Customer service

Work Experiences

  • Collaborated with external consultants on category, leading to the successful implementation of a shared service transformation plan.
  • Achieved 100% compliance with industry standards.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved a 80% decrease in error corrections annually.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Organized procedure meetings for 4 Shared Services Managers and coordinated the availability of conference rooms for attendees every the past year.
  • Achieved a 20% improvement in staff retention.
  • Aimed at improving inter-departmental service collaboration.
  • Completed 4 employees' bi-weekly payroll.
  • Adjusted service delivery based on real-time insights.

Summaries

  • Meticulous Shared Services Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • With over 15 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Achieved 56% higher customer satisfaction.
  • ServiceNow expert with database management experience.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Shared Services Manager is a multi-talented Shared Services Manager who is consistently rewarded for planning and operational improvements.
  • Clear understanding of performance reporting and strategic planning as well as data analysis training.
  • 15 years of experience streamlining processes, managing talented team members, and performing vendor management by an educated professional.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to initiative.
  • Identified and eliminated process bottlenecks, shortening service delivery timelines by the past year and enhancing customer experiences.
  • Worked within a structured Six Sigma framework to reduce variance in key processes, achieving CPA for quality improvement outcomes.
  • Managed relationships with external vendors, reducing vendor-related errors by 28% and improving service coordination.
  • Optimized resource allocation, reducing supply chain redundancies and saving an estimated $17 annually.
  • Led regional expansion of shared services in Portland, achieving a 36% increase in efficiency while ensuring local compliance.
  • Enhancing service level agreements (SLAs) resulted in meeting on-time delivery targets 45% more frequently.
  • Improved employee engagement across shared services teams by implementing routine feedback and recognition programs, raising retention rates by 78%.
  • Designed and executed surveys that gathered client insights and led to the creation of a new service portal, decreasing service request completion by 9 days.

Affiliations

  • Certified Outsourcing Professional (COP) designation through IAOP
  • Association of Information Technology Professionals
  • Project Management Institute
  • Membership in the Governance Institute for Public Service Leaders
  • Institute for Continuous Improvement in Public Services (ICIPS)
  • Rotary International
  • Association for Operations Management (APICS)
  • Project Management Institute (PMI)
  • National Association of Social Workers
  • Institute for Supply Management (ISM)

Certifications

  • Shared Services Analytics Certification - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified Manager of Shared Services (CMSS) - Harbor & Co.
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certificate in IT Service Management
  • Certified Advanced RPA Professional - SAP
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Process Management Professional (CBPM) - Vantage
  • Risk and Information Systems Control (CRISC) - framework

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