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Skills

  • Health code regulations enforcement
  • Budgeting
  • Inventory controls
  • High-volume dining
  • Customer service and complaint resolution
  • Business operations
  • Food plating and presentation
  • Relationship development
  • Recipes and menu planning
  • Communications

Work Experiences

  • Achieved 8% growth in long-term contracts.
  • Achieved a 75% reduction in complaints.
  • Achieved a perfect score in 2021.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved a 29% reduction in excess inventory.
  • Assisted in marketing initiatives, including social media campaigns and in-store promotions, driving customer traffic by 4% during key marketing periods.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a Top Performer for outstanding teamwork.
  • Was in charge of food costs and inventory management.
  • Implemented a category program and effectively managed employee errors, resulting in a 18% reduction in overall waste.

Summaries

  • Baker's Managerial Assistant with 4 years of successful cross-functional collaboration and client relations experience.
  • Consistently met production targets.
  • Multitasking expert with a methodical approach.
  • Committed to elevating customer experiences.
  • Achieved compliance with OSHA.
  • Accomplished in handling customer relationships, ensuring a 69% resolution rate for complaints and fostering increased customer loyalty and satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Baker's Managerial Assistant and outstanding performer in cross-functional collaboration and performance reporting.

Accomplishments

  • Worked with suppliers to negotiate more favorable ingredient purchase rates, reducing costs by 80% while maintaining high product quality.
  • Ensured full compliance with local food safety standards, maintained accurate records, and facilitated smooth bi-annual health inspections.
  • Supported bakery staff in implementing new allergen-safe processes that expanded the customer base and increased revenue by 68%.
  • Developed and maintained a bakery-specific, cloud-based scheduling system, improving team availability and reducing scheduling conflicts.
  • Trained junior bakery assistants on advanced time management techniques, improving productivity by 41%.
  • Collaborated with the head baker to develop and launch new specialty cakes, increasing special order revenue by 53% in 2022.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored bakery product performance, suggesting changes that improved visual display and contributed to a 42% increase in daily sales of HubSpot.
  • Developed and implemented upselling techniques for bakery staff, leading to a 17% increase in Power BI sales.
  • Documented and resolved procedure which led to program.

Affiliations

  • Association for Computing Machinery
  • Supply Chain Management Associations (SCMA) related to bakery purchasing strategies
  • International Association of Administrative Professionals
  • Rotary International
  • National Skilled Trades Network (NSTN)
  • Advisory Board Member for community-based culinary programs
  • Certified Associate in Inventory Management (CAIM) for bakery supply management
  • American Society of Safety Professionals
  • Member of the Bread Bakers Guild of America
  • Food Service Management Professional (FSMP) Designation

Certifications

  • CompTIA Security+
  • Certified Professional Food Manager (CPFM)
  • Project Management for Food Service Operations by Brightline
  • Bakery, Pastries and Artisan Breadmaking Certification
  • Google Certified Professional Cloud Architect
  • Certified Sales Professional (CSP) in Food and Beverage
  • Apple Certified Associate (ACA)
  • First Aid/CPR/AED Certification by method
  • Inventory Management Certification by system
  • Customer Service Excellence Certification by framework

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