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Skills

  • Cross-functional collaboration
  • Creative Merchandising Techniques
  • Customer satisfaction improvement
  • Merchandising operations
  • Strategic selling
  • Adaptability
  • Resource allocation
  • MS Office
  • Sales analytics
  • Distribution center management

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 5% increase in efficiency.
  • Increased market share and earned #12 ranking by leapfrogging competitors.
  • Collaborated with cross-departmental managers.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Returned change and currency and processed debit and credit card payments with a 17% accuracy rate.
  • Taught newly hired Front End Department Supervisors how to upsell using budget management and quality assurance, boosting job expertise within two years.
  • Coached team members on customer service best practices.
  • Collaborated with cross-departmental managers to streamline front-end and back-end operations, improving overall store productivity by 55%.
  • Achieved zero penalties in 2017.

Summaries

  • Achieved results over a three years period.
  • Client-facing professional with a positive attitude and expertise in strategic planning and stakeholder engagement.
  • Accomplished in retail promotions planning, having developed successful campaigns that increased foot traffic by 8% and sales by $16 during high-potential sales periods.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Addressed team performance gaps through timely coaching.
  • Achieved efficient resourcing.
  • Willing to put budget management knowledge to work for a well-established company in the Retail sector.
  • Supervisor with 16 years of experience leading talented salespeople who is results-oriented.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Took ownership of front-end incident reporting and conflict resolution, resolving employee and customer disputes 4% faster than previous year.
  • Collaborated with team of 18 in the development of standard.
  • Reduced shrinkage by 75% through vigilant oversight of transactions and implementation of logbook audits in conjunction with loss prevention.
  • Developed standardized workflow procedures to improve front-end order processing accuracy, reducing errors by 24%.
  • Spearheaded participation in corporate upskilling opportunities, resulting in 11 front-end associates receiving advanced certification in framework.
  • Streamlined point-of-sale processes by introducing technologies such as Jira, reducing transaction discrepancies by 30%.
  • Resolved product issue through consumer testing.
  • Partnered with sales and merchandising teams to ensure proper product placement, driving front-register impulse sales growth by 78% %.
  • Successfully managed the transition to a new POS system, training 10 team members and reducing onboarding time by 36%.

Affiliations

  • General Leadership Academy (GLA)
  • Retail Industry Leaders Association (RILA)
  • National Association for Retail Marketing Services (NARMS)
  • International Coach Federation (ICF)
  • Sales Management Association (SMA)
  • American Management Association (AMA)
  • Jaycees
  • American Institute of Professional Bookkeepers
  • National Association of Social Workers
  • National Retail Federation (NRF)

Certifications

  • Retail Analytics Fundamentals Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Improvement Kata Training Certification (Vantage)
  • Certified Front-End Supervisor (Harbor & Co.)
  • CompTIA Security+
  • Certified Retail Management Professional (CRMP)
  • Project Management Professional (PMP) Certification
  • Customer Service Excellence Certification
  • ServSafe

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