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Skills

  • Process improvement
  • Distribution center management
  • MS Office
  • Business operations
  • System equipment
  • First Aid/CPR
  • Customer service
  • Project organization
  • Employee retention strategies
  • Communications

Work Experiences

  • Educated customers about promotions to increase sales.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Achieved a 33% customer satisfaction score.
  • Achieved a 40% customer satisfaction score through targeted coaching of team members on customer service best practices.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Achieved zero penalties in 2017.
  • Collaborated with cross-departmental managers.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Client-facing professional with a positive attitude and expertise in strategic planning and stakeholder engagement.
  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • Achieved a 74% reduction in customer complaints.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Achieved target consistently.
  • Achieved a sales bump of $16 through targeted campaigns.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Front End Department Supervisor is a multi-talented Front End Department Supervisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Reduced register downtime by 73% by streamlining troubleshooting protocols and collaborating with IT to expedite technical support.
  • Directed alignment of staffing and operational goals, improving responsiveness to peak sales hours and increasing revenue by 69% in 2023.
  • Took ownership of front-end incident reporting and conflict resolution, resolving employee and customer disputes 4% faster than previous year.
  • Collaborated with team of 18 in the development of standard.
  • Analyzed front-end sales data to better predict customer flow and improve resource allocation during peak hours, increasing operational efficiency by 46%.
  • Managed front-end budgeting for transactions and petty cash handling, consistently aligning with monthly financial targets by +/- 41%.
  • Resolved product issue through consumer testing.
  • Monitored employee adherence to cash-handling procedures and resolved discrepancies, reducing financial discrepancies by 44%.
  • Spearheaded participation in corporate upskilling opportunities, resulting in 11 front-end associates receiving advanced certification in framework.
  • Utilized customer feedback tools to reform front-end staff's approach to customer interactions, improving overall satisfaction rating by 35%.

Affiliations

  • National Retail Federation (NRF)
  • Association of Supply Chain Management (ASCM)
  • Institute for Operational Excellence
  • American Institute of Professional Bookkeepers
  • Lions Club
  • American Management Association (AMA)
  • American Medical Informatics Association
  • International Coach Federation (ICF)
  • Society of Women Engineers
  • Certified Retail Management Professional (CRMP) Network

Certifications

  • Certified Cash Handling Professional (CCHP)
  • Certified Ethical Retail Manager (CERM)
  • Apple Certified Associate (ACA)
  • Inventory Management and Optimization Techniques Certification
  • Customer Service Excellence Certification
  • Certified Time Management Consultant for Retail
  • Certified ScrumMaster (CSM)
  • Certified Store Supervisor – Cedar Works
  • First Aid/CPR Certified
  • CompTIA Network+

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