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Skills

Regulatory compliance
Employee Feedback Mechanisms
Project management
Communications
Merchandising operations
Strategic selling
Business operations
Creative Merchandising Techniques
Relationship development
Process improvement

Work Experiences

Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
Achieved zero penalties in 2017.
Achieved a 53% improvement in quarterly employee performance reviews.
Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
Taught employees how to deal with difficult customers and difficult situations.
Created a task schedule for Front End Department Supervisors based on their individual strengths and knowledge of risk assessment.
Achieved a 44% resolution rate.
Collaborated with other departments.
Achieved recognition in 2017.
Increased market share and earned #12 ranking by leapfrogging competitors.

Summaries

Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
Achieved efficient resourcing.
Professional with performance reporting and risk assessment abilities who is dependable and attentive.
In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
Supporting staff in handling service issues and customer communications in order to maintain service standards.
Achieved 34% improvement in quarterly employee reviews.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
Adept at employee retention strategies.
Willing to put budget management knowledge to work for a well-established company in the Retail sector.

Accomplishments

Improved customer wait times by optimizing staffing levels and employee performance at checkout, reducing average wait times by 3 minutes.
Designed and enforced a front-end employee policy that was adopted across all locations, leading to a 46% drop in disciplinary infractions.
Created a comprehensive employee performance monitoring system, leading to a 27% improvement in productivity within 3 months.
Reduced register downtime by 73% by streamlining troubleshooting protocols and collaborating with IT to expedite technical support.
Earned recognition from senior management for consistently meeting daily and weekly sales goals, exceeding expectations by 33% during promotions.
Facilitated communication between front-end and back-end departments to improve inventory visibility and logistics, reducing stock-outs by 16%.
Took ownership of front-end incident reporting and conflict resolution, resolving employee and customer disputes 4% faster than previous year.
Led front-end team to achieve Summit Group’s top customer satisfaction score in 2018, consistently exceeding key performance metrics.
Reduced front-end staffing turnover by 69% by implementing a strategic employee retention program focused on improving workplace culture.
Utilized customer feedback tools to reform front-end staff's approach to customer interactions, improving overall satisfaction rating by 35%.

Affiliations

American Medical Informatics Association
National Retail Federation (NRF)
American Marketing Association
International Association of Business Communicators (IABC)
National Association of Independent Business Owners (NAIBO)
American Management Association (AMA)
Association for Retail Environments (ARE)
Certified Retail Management Professional (CRMP) Network
American Society of Safety Professionals
Society for Human Resource Management (SHRM)

Certifications

Certified Time Management Consultant for Retail
Advanced Budgeting & Cost Control Professional Certificate
Cisco Certified Network Associate (CCNA)
Six Sigma Green Belt Certification
Certified Performance Monitoring and Evaluation Specialist
ServSafe
Retail Analytics Fundamentals Certification
Project Management Professional (PMP) Certification
HR Foundations for Retail Leaders Certification
Certified Business Analysis Professional (CBAP)

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