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Skills

  • Supply Chain Management
  • Task delegation
  • Organization
  • Conflict resolution
  • Staff management
  • Deep cleaning coordination
  • Cross-departmental collaboration
  • Business operations
  • Strategic planning
  • Supervision

Work Experiences

  • Increased employee morale and decreased turnover by 8%.
  • Achieved a guest satisfaction score of 47%.
  • Collaborated with hotel management to ensure VIP guests received personalized cleaning services exceeding expectations for high-end clientele.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved cost savings of $3.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a group of 4 procedure associates who dealt with the department's daily and complex requirements.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.

Summaries

  • Dedicated to providing high-quality services and products.
  • Houseman Supervisor is a skilled Houseman Supervisor who provides encouragement and feedback to help employees succeed.
  • Forward-thinking manager with 7 years of manufacturing project management experience.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused professional with 11 years of experience in the Miscellaneous sector.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Standardized safety protocols across shifts, identified and eliminated 13 potential hazards, and improved overall compliance rates.
  • Facilitated bi-weekly staff training on eco-friendly cleaning techniques, cutting chemical usage by 58% over 2016.
  • Minimized operational expenditures by $59,000 annually through negotiating bulk purchasing agreements for cleaning supplies and linen laundry contracts.
  • Instituted a check-in system for valuable housekeeping equipment, ensuring 85% accountability and reducing wear on main assets.
  • Initiated a monthly hazard reduction program, tracking KPIs to identify 7% fewer unsafe conditions in community use areas.
  • Developed deep-cleaning schedules in accordance with customer peak periods, leading to decreased downtime and increasing facility usage by 27%.
  • Certified in initiative, which improved my ability to lead sanitation measures and raise overall team cleaning standards by 48% in residential areas.
  • Developed an inventory control system, reducing lost or misplaced equipment by 62% over a the past year period.
  • Coordinated daily assignments for 13 team members, enhancing efficiency and achieving deployment flexibility during peak operational workloads.
  • Trained new recruits to adhere to corporate cleaning standards quickly, reducing onboarding time from three years to system.

Affiliations

  • International Executive Housekeepers Association (IEHA)
  • Hospitality Leadership and Development Conference (HLDC)
  • American Hotel & Lodging Educational Institute
  • Association for Computing Machinery
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Hotel General Manager Certification (HGMC)
  • Jaycees
  • Occupational Safety and Health Administration (OSHA) Certification

Certifications

  • Project Management Professional (PMP) Certification - process (2024)
  • Guest Service Gold® Certification, standard, 2016
  • OSHA 30-Hour General Industry Certification - method (2024)
  • Certified Facility Manager (CFM) - International Facility Management Association (IFMA) 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Leadership in Energy and Environmental Design (LEED) accredited professional - procedure (2015)
  • Hotel Revenue Management Certificate - procedure (2023)
  • Hazard Analysis Critical Control Point (HACCP) Certification - procedure (2017)
  • Certified Hospitality Supervisor (CHS) - AHLEI 2020

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