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Skills

  • Budgets
  • Presentation design
  • Customer journey mapping
  • Customer service
  • Process improvement
  • Regulatory compliance
  • Agile design methodology
  • Design Thinking Methodology
  • Digital product design
  • MS Office

Work Experiences

  • Oversaw the delivery of system project by standard team, which resulted in system.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with sales teams.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with marketing and product management teams to design QuickBooks campaigns, driving a 74% lift in sales over three years.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created and managed the look and feel for a large-scale standard, overseeing all visual aspects and securing Employee of the Year for process design influence.
  • Looked for industry trends on social media and through online sources.
  • Aligned all creative outputs with the company vision, elevating brand messaging across 16 new product lines and securing President's Club in the 2016 program.
  • Collaborated with cross-functional teams.

Summaries

  • Accomplished Senior Design Specialist.
  • Accomplished Senior Design Specialist specializing in cross-functional collaboration and client communication, delivering tailored design solutions that increase client satisfaction by 67%.
  • Fresh and innovative ideas are consistently recognized.
  • In method, a clever designer with natural abilities.
  • Achieved 2 successful product launches.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adept at mentoring junior design teams.
  • Working knowledge of program and framework.
  • Adept at mentoring and leading junior design teams, resulting in 12 successful product launches and contributing to the overall success of high-impact design projects.

Accomplishments

  • Led usability testing across 5 key touchpoints, gathering insights that improved product usability by 31%. Results incorporated into the next product release.
  • Collaborated with business analysts to align design goals with key performance metrics, improving product effectiveness by 82% over 6 months.
  • Enhanced Salesforce's design interface, reducing average click-through time by initiative and increasing user satisfaction by 30%.
  • Governed the transition to a cloud-based design collaboration platform, resulting in a 75% improvement in team productivity.
  • Implemented data-driven personas into the product design process, increasing design targeted accuracy and engagement rates by 68%.
  • Redesigned Summit Group's web platform, improving usability scores by 82% and streamlining the user journey.
  • Directed Power BI and ServiceNow-driven 3D visualization efforts, enhancing the presentation experience and improving designer-client communication by 33%.
  • Collaborated with cross-functional teams to deliver end-to-end branding for method, resulting in a 54% increase in brand awareness.
  • Led the full product design lifecycle for Salesforce, increasing overall project delivery efficiency by 53%.
  • Architected visual layouts for Meridian's new platform, increasing web engagement rate by 16%. Supported by analytics tools like Asana.

Affiliations

  • Association of International Graphic Designers (AIGD)
  • Society of Typographic Aficionados (SOTA)
  • User Experience Professionals Association (UXPA)
  • American Medical Informatics Association
  • American Society of Media Photographers (ASMP)
  • Product Design and Development Association (PDMA)
  • Society of Women Engineers
  • International Game Developers Association (IGDA)
  • International Society for Advancement of Human Factors in Information Systems (ISAHF)
  • Professional Association for Design

Certifications

  • ServSafe
  • CompTIA Security+
  • Google UX Design Professional Certificate
  • Design Systems Management Certification from framework
  • Lean UX Certified Practitioner
  • Sketch Certified Expert
  • Adobe Creative Cloud Certification for 2024
  • Adobe XD Mastery Series Certification
  • Certified Professional in Web Accessibility (CPWA)
  • CompTIA A+ Technician

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