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Skills

  • Team management
  • Procedure equipment
  • Collaboration with local vendors
  • Budgets
  • MS Office
  • Camping and equipment management
  • Adept with GPS navigation
  • Baggage assistance
  • Organization
  • Customer service excellence

Work Experiences

  • Conducted water property analysis, including depth and current flow assessments, allowing for real-time adjustments to planned routes and risks during high-water periods.
  • Conducted water property analysis.
  • Collaborated with local tourism agencies to promote river-guiding initiatives, securing partnerships that drove 68% more inbound tourists in 2023.
  • Addressed concerns in a calm, confident manner.
  • Contributed to strong emergency response capabilities.
  • Attracted 15 participants.
  • Boosted team motivation.
  • Catered to client needs in remote locations.
  • Conceptualized and executed themed rafting adventures that resulted in a 18% increase in bookings during off-peak seasons.
  • Based on guest satisfaction scores.

Summaries

  • Adjusted trip routes to maximize excitement.
  • Capable of handling multi-day rafting trips.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Certified River Raft Guide.
  • Excellent public speaking skills as well as a thorough understanding of Atlanta history, architecture, and current events.
  • Certified River Raft Guide with a proven track record of increasing group bookings by 53% through the design of customized rafting packages in collaboration with local vendors.
  • Adapted river routes based on real-time conditions.
  • Tourism professional with a passion for all things artistic.
  • Strengths in cross-functional collaboration and data analysis backed up by Travel and Hospitality training.

Accomplishments

  • Implemented efficient communication systems in remote river locations using Asana, increasing team coordination by 76%.
  • Ensured top-notch safety briefings were understood by all guests, resulting in a 51% reduction in on-water incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received annual award for guest satisfaction for maintaining a positive and engaging experience for all participants on guided trips.
  • Built strong rapport with frequent clients, resulting in a 41% increase in VIP bookings and personal referrals.
  • Documented and resolved program which led to procedure.
  • Piloted a guest satisfaction app, gathering real-time feedback on tour experiences, leading to a 74% increase in positive reviews.
  • Built strong relationships with repeat clients by providing excellent, personalized rafting experiences, leading to a 69% return customer rate.
  • Resolved guest conflicts during high-stress rapids scenarios, ensuring a safe and enjoyable experience for all participants.
  • Annually re-certified in Water Rescue and Swiftwater Safety Training to retain expertise in river rescue techniques and emergency preparedness.

Affiliations

  • American Society of Safety Professionals
  • American Canoe Association (Professional Member)
  • International Rafting Federation (IRF)
  • National Outdoor Leadership School (NOLS) Graduate
  • Toastmasters
  • American Outdoors Association (AOA) Member
  • Search and Rescue Volunteer Training Program
  • International Adventure Travel Trade Association
  • Freemason
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Kayak Instructor Level 2 Certification program
  • Salesforce
  • Navigation Skills Certification for Waterways Lakeside Partners
  • Certified Wilderness Leader standard
  • Advanced Wilderness First Aid (AWFA) - Vantage
  • NASAR Swiftwater Rescue Specialist Certification
  • River Guide Safety Course Completion Boston
  • River Rafting Leadership Endorsement Brightline
  • Certified Business Analysis Professional (CBAP)

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