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Skills

  • End-user training and documentation
  • Helpdesk automation
  • Active Directory Management
  • Team building
  • Cross-functional project collaboration
  • Business operations
  • Incident Response Management
  • Cybersecurity Awareness Training
  • Process improvement
  • KPI Monitoring for IT Operations

Work Experiences

  • Developed a mobile device management (MDM) policy that strengthened security for 7 mobile devices used in the field to comply with category.
  • Achieved delivery ahead of schedule by 27%.
  • Collaborated with the finance department to develop IT budgeting strategies that minimized overspend while optimizing resource allocation.
  • Achieved certifications such as Six Sigma and OSHA.
  • Achieved a 24% increase in system performance.
  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.
  • Collaborated with the finance department.
  • Digitally transformed the organization by implementing Office 365, reducing costs associated with on-prem collaboration tools by $2 annually.
  • Achieved an Excellence Award in IT process excellence.
  • Championed green IT initiatives.

Summaries

  • Achieved a 48% lower potential downtime of key systems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • Information Technology Supervisor with 15 years of successful stakeholder engagement and workflow optimization experience.
  • Achieved over $10 in savings on major IT contracts.
  • Achieved $14 in annual savings.
  • Achieved results over three years.
  • Conducted awareness campaigns.
  • Achieved 24% team certification improvement.
  • Building positive relationships with internal and external stakeholders for 8 years is a successful 8-year track record.

Accomplishments

  • Overhauled internal documentation systems for knowledge management, increasing IT team efficiency by 82%.
  • Led the implementation of a new enterprise-wide VPN solution, greatly enhancing secure remote access for 9 global users.
  • Delivered training on QuickBooks, greatly reducing the number of system support tickets by 22% within 6 weeks.
  • Led the company in achieving compliance with CPA, ensuring proper data protection and avoiding potential fines of $15.
  • Built and maintained IT performance dashboards to monitor key infrastructure KPIs, enabling a 49% faster response to system failures.
  • Piloted an organization-wide cybersecurity training initiative, reducing phishing attack success rates by 28%.
  • Designed and implemented an enterprise network monitoring system that reduced system downtime incidents by 17%.
  • Collaborated with team of 11 in the development of program.
  • Managed the procurement and deployment of IT hardware and software, reducing deployment costs by 16 over 2018.
  • Played a key role in redesigning the company's network infrastructure, resulting in a 69% boost in network performance and scalability.

Affiliations

  • International Council of Nurses
  • Project Management Institute (PMI) – Contributed to discussions on IT project management best practices, leading to successful adoption of Agile principles.
  • Society of Women Engineers
  • Association for the Advancement of Artificial Intelligence (AAAI) – Participated in AI and machine learning dialogues to advance enterprise project automation strategies.
  • Help Desk Institute (HDI) – Engaged in user-support training sessions to refine customer service strategies and improve ticketing system configurations.
  • International Association of Administrative Professionals
  • The Open Group – Contributed to member discussions on IT architecture frameworks, including TOGAF certification to strengthen enterprise architecture.
  • ITIL Foundation Member – Contributed to discussions on improving ITIL service management maturity and guiding the organization to an award in service excellence.
  • American Medical Informatics Association
  • Microsoft Certified Trainer (MCT) – Delivered training to peers and end-users, focused on Microsoft products and enterprise systems for remote teams.

Certifications

  • Google Cloud Certified - Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Kubernetes Administrator (CKA)
  • Oracle Cloud Infrastructure Architect Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • First Aid/CPR Certified

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