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Skills

  • Supervision
  • Budgets
  • Helpdesk automation
  • Incident Response Management
  • End-user training and documentation
  • Budget Forecasting for IT Projects
  • IT process improvement
  • KPI Monitoring for IT Operations
  • Framework equipment
  • Budget administration

Work Experiences

  • Developed IT security protocols.
  • Coordinated IT audits and follow-up actions, leading to a compliance rate increase of 79% amid stringent standard standards.
  • Designed and executed a cybersecurity awareness campaign that led to a 25% decrease in phishing attacks across the company.
  • Championed green IT initiatives.
  • Digitally transformed the organization by implementing Office 365, reducing costs associated with on-prem collaboration tools by $2 annually.
  • Developed and enforced IT security protocols which successfully minimized security breaches by 52% over one year.
  • Achieved a 38% improvement in response times.
  • Deployed network monitoring tools.
  • Delivered user education sessions.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.

Summaries

  • Achieved $5 in cost savings.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Achieved significant maturity in processes.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Advanced knowledge in deploying patch management systems.
  • Information Technology Supervisor with 15 years of successful stakeholder engagement and workflow optimization experience.
  • Collaborated cross-functionally.

Accomplishments

  • Initiated a hardware lifecycle management program, ensuring all systems were up-to-date and reducing downtime by 77%.
  • Spearheaded the transition to cloud-based collaboration tools which increased productivity for remote teams by 28%.
  • Improved the disaster recovery plan, reducing recovery times from 14 hours to 7 hours, minimizing operational impact.
  • Documented and resolved standard which led to category.
  • Delivered training on QuickBooks, greatly reducing the number of system support tickets by 22% within 6 weeks.
  • Collaborated with team of 11 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed IT policies that enhanced network security and compliance with government regulations, reducing audit findings by 83%.
  • Led the implementation of a new enterprise-wide VPN solution, greatly enhancing secure remote access for 9 global users.
  • Improved ERP system integration for cross-departmental use, reducing operational inefficiencies and aligning workflows by 15%.

Affiliations

  • Information Systems Audit and Control Association (ISACA) – Participated in regular networking events and obtained ITIL related to IT governance and risk management.
  • Rotary International
  • Cybersecurity & Infrastructure Security Agency (CISA) Member – Engaged in federal-level discussions on protecting business-critical infrastructure.
  • International Association of Facilitators (IAF) – Attendee at workshops specific to fostering collaboration between business units and IT teams.
  • IEEE Computer Society – Engaged in technical sessions on software development methodologies and IT operational optimizations relevant to supervisory roles.
  • Association of Information Technology Professionals
  • The Open Group – Contributed to member discussions on IT architecture frameworks, including TOGAF certification to strengthen enterprise architecture.
  • Project Management Institute (PMI) – Contributed to discussions on IT project management best practices, leading to successful adoption of Agile principles.
  • Society of Human Resource Management
  • Amazon Web Services User Group – Engaged in best practice discussions for seamless cloud transitions and optimizations to improve user response times.

Certifications

  • ITIL® v4 Foundation Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • CompTIA Cloud+ Certification
  • Certified Information Privacy Manager (CIPM)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Cloud Security Professional (CCSP)

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