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Skills

  • Communications
  • Ledger and balance sheet competency
  • Processing procedures
  • IPO and valuation expert
  • Lean manufacturing and quality systems
  • High level of accuracy
  • Meticulous attention to detail
  • Raw materials, packaging and production
  • Business operations
  • Interpersonal skills

Work Experiences

  • Invented
  • Established company policies and procedures and ensured that they were followed.
  • Answered questions, processed transactions, and resolved issues with customers in person and over the phone.
  • Established
  • Sought advice.
  • Advised
  • Streamlined the process.
  • Raised the stakes.
  • Ensured that all privacy and security requirements were met, as well as federal laws governing framework loans.
  • Generates reports for both old and new loans based on loan site inspections.

Summaries

  • Dedicated to improving modeling and statistical analysis on a continuous basis.
  • Strengths in cross-functional collaboration and vendor management backed up by Banking and Financial Services training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Loan Processor is a multi-talented Loan Processor who is consistently rewarded for planning and operational improvements.
  • Hardworking and dedicated, with a ruthless competitive spirit.
  • Service-driven
  • Expert
  • Proactive
  • The importance of customer service cannot be overstated.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Collaborated with team of 17 in the development of standard.
  • Trained 11 new loan processing team members on regulatory compliance and best practices, helping reduce error rates by 69%.
  • Reduced delays in loan document submissions by implementing a new checklist system that resulted in a 45% increase in efficiency.
  • Conducted in-depth borrower financial analysis, ensuring accurate assessments that provided underwriters with clear risk evaluations.
  • Facilitated system by implementing method.
  • Successfully managed a portfolio of loans totaling $4, ensuring timely processing and adherence to all federal guidelines.
  • Proactively identified loan pipeline inefficiencies, leading to a 57% reduction in processing time through improved cross-department workflows.
  • Monitored loan performance post-closure, identifying trends in defaults and collaborating with risk management to mitigate future losses.
  • Enhanced the borrower experience by providing proactive and transparent communication, contributing to a 63% improvement in Net Promoter Score (NPS).
  • Played a key role in the transition to a new loan origination system, ensuring a seamless migration of borrower data and reducing system outages by 68%.

Affiliations

  • Regular Attendee at the Mortgage Compliance Roundtable
  • Completed Financial Data Analysis Program (FDAP) from category in 2017
  • Attendee at the 2024 National Mortgage Servicing Conference & Expo
  • Project Management Institute
  • International Council of Nurses
  • Society of Women Engineers
  • American Medical Informatics Association
  • National Association of Social Workers
  • Committee Member of the National Loan Procedures Task Force
  • Completed Risk Management for Loan Processors course in 2015

Certifications

  • USDA Guaranteed Loan Training Certification
  • Certified Loan Processor (CLP) – NAMB
  • Certified Public Accountant (CPA)
  • Certified Mortgage Processor (NAMP)
  • Reverse Mortgage Specialist (CRMP)
  • Certified Financial Services Auditor (CFSA)
  • Certified Mortgage Compliance Professional (CMCP) – MBA
  • Advanced Borrower Financial Analysis Certification – metric
  • Project Management Professional (PMP)
  • Certified Mortgage Specialist (CMS) – NAMB

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