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Skills

  • Personalized customer service
  • Human resources best practices
  • Data entry
  • Customer service
  • Organization
  • Client Issue Resolution and Escalation
  • First Aid/CPR
  • Process improvement
  • Event coordination
  • CRM and office management software

Work Experiences

  • Achieved a 37% decrease in travel department expenses.
  • Defined and documented office procedures and provided thorough and comprehensive training for all administrative support staff using updated SOPs.
  • Assisted VIP clients with complex itineraries.
  • Was in charge of billing, collection, and reporting for a framework office that generated over $16 per year.
  • Oversaw daily operations at the framework office, ensuring that excellent services and care were delivered on a consistent basis.
  • Analyzed historical travel data.
  • Benchmark travel desk performance metrics each quarter, resulting in improved client satisfaction scores of 69%.
  • Managed physical and digital filing systems, ensuring that records were well-organized and accessible to team members.
  • Assisted in the recruitment of top talent by interviewing candidates and completing all HR processes, such as onboarding, orientation, and benefits.
  • Analyzed historical travel data to identify cost-saving opportunities resulting in a 57% reduction in project-related travel expenses.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
  • Communicative and team-oriented, with Asana expertise.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Standard and system have a proven track record.
  • Recognized for outstanding customer service and teamwork.
  • Expert in category with a strong aptitude for coordinated and launched.
  • Dedicated go-getter with a team-first attitude and the ability to remain calm in high-pressure situations.
  • Motivating leader who has built and managed category teams in the past.

Accomplishments

  • Partnered with HR to design onboarding travel itineraries for new hires, resulting in a 50%-day reduction in travel arrangement lead times.
  • Assisted VIP clients with travel bookings, including complex multi-leg itineraries, resulting in a 28% increase in customer satisfaction.
  • Reduced vendor turnaround times by 33% through process improvements and regular feedback meetings with key suppliers.
  • Collaborated with the finance department to forecast travel expenses for Q18, reducing overall costs by $10 while maintaining service quality.
  • Successfully managed travel needs for Boston's high-profile program, coordinating transportation for over 16 attendees and securing premium accommodations.
  • Negotiated contracts with preferred vendors, securing a 73% discount on business travel rates and ensuring premium services for employees.
  • Implemented a new reimbursement process that reduced administrative costs by 43% and improved employee compliance with travel policies.
  • Collaborated with marketing to create tailored travel promotions that drove a 24% increase in employee engagement for travel reward programs.
  • Implemented a new travel request system that improved visibility of employee travel requests, reducing error rates by 77% over 2018.
  • Developed a metric-based reporting system that tracked department key performance indicators, leading to a 41% faster quarterly analysis time.

Affiliations

  • Member, Corporate Travel Procurement Professionals (CTPP) - Worked closely with peers since 2024 to secure discounted vendor contracts.
  • Member, National Business Travel Association (NBTA) - Engaged in continued learning about travel cost forecasting and budget control.
  • Certified Travel Associate (CTA) by The Travel Institute - Credential earned to improve travel management skills.
  • Certification, Certified Travel Risk Manager - Specialized in reducing risks in high-risk travel markets with this certification in 2018.
  • Participant, Global Travel Savings Strategy Program – Focused on achieving cost reductions by analyzing corporate travel trends.
  • Member, International Business Travel Association (IBTA) - Engaged in knowledge exchanges regarding efficient corporate travel operations.
  • Member, Society for Human Resource Management (SHRM) - Since 2016, collaborated with HR professionals to optimize corporate travel policies.
  • Board Member, Corporate Travel Risk Committee - Provided input on the development of safe and cost-efficient travel policies.
  • Member, International Association for Travel Agents Network (IATAN) - Worked to ensure compliance with international regulations in 2021.
  • Participant, Business Travel Risk 360 - Participated to improve strategies around travel safety across high-risk regions since 2017.

Certifications

  • Supplier Management Certification - Harbor & Co.
  • IATA Dangerous Goods Regulations (DGR) Certification
  • International Association of Travel Agents (IATA) Consultant Certification
  • Certified Public Accountant (CPA)
  • Salesforce
  • Global Business Travel Association (GBTA) Certificate in Basic Business Travel Management
  • Certified Travel Agent Professional (TAP) – American Society of Travel Advisors (ASTA)
  • International Air Transport Association (IATA) Airline Customer Service Certification
  • Google Certified Professional Cloud Architect
  • Sabre Certified Travel Agent – system

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