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Skills

  • Product promotions
  • Strategic planning
  • Customer relations
  • Product inspection
  • Customer retention enhancement
  • Field report documentation
  • Cross-functional collaboration
  • Team management
  • Customer trust building
  • Detailed inspection planning

Work Experiences

  • Achieved a $9 annual cost reduction.
  • Assessed vendor performance during product inspections.
  • Collaborated with the quality assurance team to detect flaws in ServiceNow before release, reducing product returns by $5.
  • Achieved results in 18 months.
  • Achieved Employee of the Year for excellence in sales inspections, having resolved 2 issues within three years.
  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Conducted detailed quality assessments.
  • Collaborated with the quality assurance team.
  • Met sales and service targets of $14 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.

Summaries

  • Adept at implementing next-gen inspection technologies.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Accomplished Sales Inspector with a focus on sales inspections compliance and product quality improvement for HubSpot, resulting in a 19% increase in customer satisfaction across several months.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Adept at using inspection data for performance analysis.
  • French is a bilingual individual who is fluent in both languages.
  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Sales Inspector with 9 years of successful stakeholder engagement and quality assurance experience.

Accomplishments

  • Collaborated with team of 4 in the development of method.
  • Worked cross-functionally with teams in operations to enhance documentation related to inspection outcomes, boosting audit readiness by 75%.
  • Developed and implemented customized inspection solutions for Workday, directly contributing to a 84% in customer retention.
  • Successfully created detailed product inspection checklists that decreased error rates by 14% across all sales channels.
  • Analyzed 5 sales contracts in cross-departmental reviews, ensuring alignment with both sales and quality standards.
  • Led monthly inspections on Microsoft Excel, reducing product defect rate by 77% and improving quality assurance KPIs.
  • Analyze sales reports to identify trends and improvement areas, increasing customer retention by 41% after implementing targeted inspections.
  • Achieved a 7% decrease in customer dissatisfaction by enforcing stringent pre-sale product verifications and accurate defect logging.
  • Improved internal audit outcomes by 59% by enhancing compliance checks for sales contracts and documentation.
  • Quarterly assessment of inspection protocols to ensure alignment with sales targets, contributing to overall revenue growth of $14.

Affiliations

  • Global Association of Sales Inspectors (GASI)
  • ISO Certification Training Programs
  • National Association of Sales Professionals (NASP)
  • National Contract Management Association (NCMA)
  • Society of Sales and Analysis
  • Professional Association for Quality Control and Inspections
  • Institute of Sales and Marketing Management (ISMM)
  • Regional Sales and Contract Inspectors Forum
  • Society of Women Engineers
  • Legal Compliance in Sales - Continuing Education Course

Certifications

  • Certified Product Safety Manager (CPSM) – Product Safety Certification Board
  • Quality Assurance Certification – Summit Group
  • Certified Customer Service Manager (CCSM) – category
  • Cisco Certified Internetwork Expert (CCIE)
  • Superior Sales Performance Certificate – National Association of Sales Professionals (NASP)
  • CompTIA Security+
  • Salesforce
  • Certified Purchasing Professional (CPP) – American Purchasing Society
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification – U.S. Department of Labor
  • Certified Sales Inspector (CSI) – system

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