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Skills

  • Bank Requirement Knowledge
  • Financial analysis aptitude
  • Credit Report Evaluation
  • KYC (Know Your Customer) Compliance
  • Customer Relationship Management (CRM)
  • Client retention strategy
  • Regulatory compliance
  • Process improvement
  • Relationship development
  • Fraud detection

Work Experiences

  • Boosted referral business by 68%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved improvement over the past year.
  • Achieved results over 2022.
  • Achieved a 28% reduction in processing errors.
  • Had an excellent attendance record and was always on time for work.
  • Answered 13 calls per three years to help customers with their questions and concerns.
  • Achieved standard during external audits.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Addressed client inquiries and ensured swift resolution of issues, creating a more positive applicant experience and boosting referral business by 79%.

Summaries

  • Bridged communication gaps between departments.
  • Achieved a 74% improvement in workflow efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved 28% on-time closings.
  • Boosted client satisfaction by 44%.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Achieved consistent success in overcoming complex borrower challenges.
  • Automated repetitive tasks.
  • Within Miscellaneous, senior Lead Loan Processor and outstanding performer in stakeholder engagement and risk assessment.
  • Strengths in project management and process improvement backed up by Miscellaneous training.

Accomplishments

  • Organized a loan processing efficiency task force, achieving a 67% improvement in processing speed for program.
  • Partnered with the underwriting department to prioritize critical loan files, achieving a 22% decrease in customer withdrawal rates.
  • Recognized with Innovation Award for achieving a perfect record of 100% compliant loan closures over three years.
  • Led the successful processing of over 6 mortgage applications monthly, achieving a 48% approval rate.
  • Documented and resolved process which led to category.
  • Revamped internal SOPs, improving processing speeds of complex loan types (e.g., process) by 20%.
  • Designed and implemented a mentoring program for new Loan Processors, resulting in improved onboarding efficiency of 20%.
  • Mentored junior team members on effective loan processing techniques, aiding in a 22% reduction in overall department backlog.
  • Captured and reported performance metrics for loan processing timelines which led to a strategic 18% reduction in bottlenecks.
  • Assisted with the management of a cross-regional pipeline, helping to improve loan closing times in the Southeast by 78%.

Affiliations

  • Association for Enterprise Risk Management (AFERM)
  • Residential Mortgage Institute (RMI)
  • American Association of Finance & Accounting (AAFA)
  • Certified Loan Processor (CLP) Membership
  • American Society of Safety Professionals
  • Women’s Mortgage Banking Collective
  • American Marketing Association
  • International Association of Administrative Professionals
  • Society of Financial Services Professionals (SFSP)
  • Association for Supply Chain Management (APICS)

Certifications

  • Project Management Professional (PMP)
  • Freddie Mac Loan Product Advisor Certification
  • Title Insurance Producer License (TIPL)
  • Certified Mortgage Specialist (CMS)
  • Mortgage Loan Officer (MLO) Certification
  • Fannie Mae Desktop Underwriter Certification
  • Certified Leadership Professional in Financial Services (CLPFS)
  • VA IRRRL Eligibility Certification (VA)
  • Certified Mortgage Processor (CMP)
  • Underwriting Certification from National Association of Mortgage Underwriters (NAMU)

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