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Skills

  • Assistive device procurement
  • Customer service
  • Administrative support specialist
  • Proper phone etiquette
  • Building rapport with clients
  • Administrative support
  • Sage 50 US proficiency
  • Communications
  • Inventory management
  • 4 WPM typing speed

Work Experiences

  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Achieved zero regulatory violations annually.
  • Achieved higher overall satisfaction ratings in family surveys.
  • Aided clients with physical therapy routines as directed by their healthcare provider, resulting in improved mobility for 13 individuals over the past year.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 7 program patients every day.
  • Administered medications according to prescribed schedules and documented any noticeable changes, achieving 42% compliance with state regulations.
  • Changed bandages, dressings, and binders on wounds to promote healing.
  • Actively promoted social inclusion through organizing group outings and home visits, enhancing community involvement for clients who displayed high levels of social isolation.
  • Advocated for client needs in team meetings.
  • Achieved zero incidents of injury for 6 months.

Summaries

  • Dedicated healthcare aide with 18 years of experience providing in-home nursing care.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Strong technical skills and experience in cross-functional collaboration.
  • Motivating leader who has built and managed process teams in the past.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Documenting vital statistics and health metrics is a strong suit.
  • Supported Living Staff Member observant with 17 years of experience providing compassionate care to over 11 residents per shift.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Provide personal and mobility assistance to a variety of patients with skill.
  • Supported Living Staff Member and team leader with 7 years of experience in process settings.

Accomplishments

  • Developed and implemented individualized care plans, ensuring clients achieved their daily living goals with a 36% increase in task completion rates.
  • Effected process improvements in record-keeping and reporting tasks that reduced administrative errors by 68% and enhanced data accuracy.
  • Developed and conducted workshops, equipping staff with skills to better support individuals with intellectual disabilities, which contributed to a 83% improvement in service delivery quality.
  • Created educational workshops to raise awareness about disability services and accessible technology, leading to a 33% increase in staff engagement.
  • Trained new staff members in using assistive technologies to support resident needs, leading to a 75% increase in team efficiency.
  • Monitored and documented client progress through detailed progress notes, contributing to a 55% improvement in care plan adjustments and efficiency.
  • Assisted in creating emergency action plans, which streamlined response times during medical emergencies, reducing incident-related downtime by 77%.
  • Proactively identified client medical needs and scheduled checkups, decreasing emergency room visits by 47% through earlier interventions.
  • Attained Scrum Master, improving the knowledge base necessary to enhance care delivery techniques and improve resident satisfaction by 48%.
  • Reduced resident isolation by facilitating integration into volunteer and community programs, resulting in a 47% rise in social participation.

Affiliations

  • Member of the National Council on Independent Living (NCIL), ensuring alignment of daily activities with best practices for promoting client independence.
  • Regular attendee of webinars hosted by the Residential Living Providers Association (RLPA) on compliance, crisis management, and community integration strategies for special needs clients.
  • Member of the American Network of Community Options and Resources (ANCOR), participating in ongoing advocacy and training initiatives related to disability services.
  • Certified in Trauma-Informed Practices through Vantage, enhancing skills in validating and supporting clients affected by trauma across various care settings.
  • Certified in Applied Behavior Analysis (ABA) Therapy through Cedar Works, effectively reducing disruptive behaviors by 58% over two years.
  • Certified by the American Red Cross in Adult and Pediatric First Aid/CPR/AED since 2021, ensuring adherence to best practices during emergency situations.
  • Member of the American Association on Intellectual and Developmental Disabilities (AAIDD), participating in leadership and development opportunities in the supported living sector.
  • Completed Caregiver Certification Program by the National Caregiving Foundation in 2021, demonstrated proficiency in personalized patient care and support.
  • Affiliated with the Disability Rights and Resources network, promoting client autonomy and advocacy inside supported living environments.
  • Volunteer participant in the Peer Support Network for Elder Care through the AARP, focusing on enhancing community engagement and life satisfaction among senior residents.

Certifications

  • Behavioral Health Technician (BHT) Certification from initiative
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Developmental Disabilities Specialist (CDDS) from framework
  • Ethics in Supported Living Services Certificate from procedure
  • Certified Public Accountant (CPA)
  • Autism Spectrum Disorder Specialist (ASDS) Certification from program
  • Certified Aging-In-Place Specialist (CAPS) from National Association of Home Builders
  • Introduction to Developmental Disabilities Certificate from process
  • Positive Behavioral Support (PBS) Training from Colorado

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