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Skills

  • Purchasing and procurement
  • Results-oriented
  • Operations management
  • Operational improvement
  • Communications
  • Weekly Payroll
  • Credit and collections
  • Cross-functional team leadership
  • Computer literate
  • Time management skills

Work Experiences

  • Planned, organized, and monitored resources to ensure that labor, equipment, and materials were used efficiently.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Kept jobs moving by repairing program equipment and informing the system department of major machinery failures.
  • Evaluated employee skills and knowledge on a regular basis, providing on-the-job training and mentoring to those who needed it.
  • Kept track of key performance indicators on a daily and weekly basis to stay on track.
  • Directed the quality improvement team and support groups in order to assist operating units in achieving business plan objectives.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability.
  • Improves safety performance and culture on a continuous basis to promote long-term value within Miscellaneous.
  • Bringing a strong grasp of Miscellaneous trends, excellent communication skills, and the ability to spot areas for improvement and implement changes with a strategic approach.
  • Ability to streamline processes in order to increase efficiency and productivity.
  • Employees are directed and motivated to meet challenging performance and quality goals.
  • Offering the ability to leverage trends across industries and markets to develop solutions and approaches aimed at increasing customer value and increasing company profitability.
  • Budget management and strategic planning are managed by a detail-oriented individual.
  • Advanced Operations Manager with 13 years of experience in manufacturing and production, quality assurance, and leadership.
  • Process Coordinator is a multi-talented Process Coordinator who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Led cross-functional teams to monitor and optimize process workflows, driving a 21% improvement in task completion time.
  • Collaborated with team of 12 in the development of system.
  • Facilitated the coordination between process, reducing turnaround times for product delivery by 66%.
  • Trained and mentored a group of 10 junior staff, enhancing team productivity and skill-set development.
  • Led team of 18 members to develop and implement a key process optimization strategy, resulting in procedure.
  • Initiated a lean methodology framework, reducing waste and cutting cycle times by 18% without compromising quality.
  • Initiated regular process audits, identifying key areas for improvement that led to a 57% increase in quality compliance.
  • Conducted root cause analysis for recurring system failures, leading to the resolution of metric, saving category in annual costs.
  • Developed and enforced a comprehensive SOP framework, reducing process variance by 45%.
  • Developed and rolled out a change management plan for transitioning to Microsoft Excel, ensuring 45% retention and staff buy-in during the migration.

Affiliations

  • Rotary International
  • International Institute of Business Analysis (IIBA)
  • Lean Enterprise Institute
  • American Society for Quality (ASQ)
  • Toastmasters
  • Jaycees
  • Lions Club
  • American Society of Safety Professionals
  • International Process and Performance Institute (IPAPI)
  • Supply Chain Professionals Network

Certifications

  • Supply Chain Logistics Certification (SCL)
  • Certified Process Excellence Professional (CPEP)
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Process Professional (CBPP)
  • Certified Change Management Professional (CCMP)
  • Enterprise Risk Management Certification (ERM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Six Sigma Black Belt

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