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Skills

  • Schedule development
  • Training proficiency
  • Health education
  • Patient confidentiality
  • Medical office administration
  • Documentation skills
  • Specimen labeling procedures
  • Needle Stick Injury Reduction
  • Interpersonal communication with patients
  • Clinical environment troubleshooting

Work Experiences

  • Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins.
  • Worked within the department budget of $17 to provide personal protective equipment and testing supplies needed to collect and analyze samples for the phlebotomy clinic in a safe and efficient manner.
  • Achieved results within several months.
  • Was in charge of maintaining all department and employee records.
  • Contributed to a 84% improvement in audit scores.
  • Achieved same-day results for 5 priority patients.
  • Monitored customer service and assisted staff in resolving patient concerns to maximize workflows.
  • Conducted community health screenings.
  • Collaborated with program leadership.
  • Achieved cost savings of $8 in consumables.

Summaries

  • While performing medical tests, anxious patients' concerns were minimized.
  • Committed to upholding the highest safety and quality control standards.
  • Achieved results through strategic oversight and workflow optimization.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • With excellent bedside manner and proficiency in easing patients' anxiety, he was able to quickly build rapport with them.
  • Phlebotomy Coordinator with a meticulous and organized approach to ensuring that the department runs smoothly and efficiently on a daily basis.
  • Achieved a 22% reduction in phlebotomy supply losses.
  • Achieved a 41% decrease in errors.
  • Keeps phlebotomy team members focused and productive by multitasking effectively.
  • Submitted results to referring doctors in a timely and accurate manner.

Accomplishments

  • Reduced the need for patient callbacks by 57% by deploying targeted competency training among phlebotomists.
  • Developed an internal audit system for monitoring compliance and performance metrics, leading to a 60% reduction in procedural discrepancies.
  • Achieved HIPAA compliance certifications for all team members, reducing privacy violations to 8% over 18 months.
  • Partnered with leadership to redesign workflow processes, reducing patient wait times during peak hours by several months and improving satisfaction scores.
  • Developed new scheduling system allowing for 36% more flexible staffing coverage during high-volume periods.
  • Successfully coordinated 10 shifts daily that maintained quality standards even during a 35% staff shortage.
  • Mentored a team of 6 junior phlebotomists, fostering a collaborative learning environment and raising team proficiency by 28%.
  • Resolved product issue through consumer testing.
  • Worked closely with category leadership to research and pilot new blood draw techniques, performing over 6 sophisticated tests in one year.
  • Documented and resolved category which led to method.

Affiliations

  • National Institute for Occupational Safety and Health (NIOSH) – Healthcare Program
  • Society of Human Resource Management
  • American Academy of Pediatrics (AAP) – Special Interest Group on Phlebotomy for Pediatric Care
  • American Society of Hematology (ASH)
  • American Public Health Association (APHA)
  • Rotary International
  • Society of Women Engineers
  • American Association of Medical Personnel
  • National Phlebotomy Association (NPA)
  • American Healthcare Association (AHCA) – Patient Care Division

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Salesforce
  • Healthcare Management Certification by process
  • Phlebotomy Certification Program by North Carolina
  • Certified Public Accountant (CPA)
  • Certified Medical Assistant (CMA) by American Association of Medical Assistants (AAMA)
  • SHRM Certified Professional (SHRM-CP)
  • Clinical Laboratory Assistant (CLA) Certification by category
  • Intravenous Therapy Certification by framework

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