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Skills

  • Customer communication
  • Business operations
  • Order reviewing
  • Executive decision support
  • MS Office
  • Supervision
  • Chart development
  • Cross-functional team leadership
  • Multilingual abilities (Portuguese)
  • High-risk account monitoring

Work Experiences

  • Collaborated with cross-border teams to assess multinational risk scenarios, identifying key vulnerabilities and mitigating exposures in Portland.
  • Achieved a 67% reduction in recurrence of incidents.
  • Analyzed complex data sets related to Jira transactions.
  • Achieved a 17+ improved case clearance rate.
  • Collaboratively built a sustainable framework for ongoing risk monitoring, fostering a 24/7 fraud alert system that decreased reoccurrences by 64%.
  • Achieved limited number of audit flags.
  • Avoided potential losses of $4.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in post-incident analyses, focusing on lessons learned and future risk mitigation processes that resulted in a 49% reduction in recurrence of incidents.
  • Achieved a 55% reduction in chargebacks.

Summaries

  • Risk Operations Analyst is a multi-talented Risk Operations Analyst who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in strategic planning and vendor management backed up by Computers Software training.
  • Achieved a 58% reduction in chargebacks for high-risk accounts.
  • Adept at creating detailed incident reports that drive executive decision-making, helping increase recovered funds by $13 and improving financial performance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to industry-leading accreditation.
  • Cut effort by 30%.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Demonstrated success in driving high-level operational efficiency by implementing tailored risk models, leading to a 23% reduction in risk events.

Accomplishments

  • Enhanced cross-teams’ workflow efficiency by developing a centralized risk reporting system, reducing manual work by 77% and increasing data accuracy.
  • Developed dashboards to visually depict key risk metrics, enhancing cross-department communication and reducing decision-making time by 55%.
  • Implemented a risk control procedures review strategy that resulted in significant improvement during internal audits, reducing audit points by 63%.
  • Assisted leadership in preparing annual risk management presentations that strengthened internal stakeholder confidence, achieving a 76% increase in executive engagement.
  • Reduced the organization’s exposure to cyber risks by 78% through collaboration with IT teams and implementing updated framework.
  • Audited existing risk controls for operational inefficacies, shifting focus to stronger preventative measures, delivering a metric% improvement in 18%.
  • Presented detailed risk assessment reports to senior stakeholders, contributing to Vantage's strategy adjustments that minimized high-priority risks by 57%.
  • Established a collaborative risk management approach with compliance, integrating risk control measures that reduced event recurrence by 25%.
  • Improved overall risk documentation processes by introducing systematic reporting structures, leading to a 22% reduction in post-incident review times.
  • Developed and introduced proactive case investigation techniques, resulting in a reduction of known risks by 21% for Lakeside Partners.

Affiliations

  • Jaycees
  • Lions Club
  • Machine Learning Risk Analytics Group Lean
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Freemason
  • Toastmasters
  • Credit Research Foundation (CRF)
  • American Society of Safety Professionals

Certifications

  • Certified Analytics Professional (CAP) - INFORMS
  • Risk Management Professional Certification (PMI-RMP) - PMI
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • Certified Information Security Manager (CISM) – ISACA
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Information Systems Auditor (CISA) - process
  • PCI DSS (Payment Card Industry Data Security Standard) Certification - Summit Group
  • Certified Enterprise Risk Manager (CERM) – Meridian

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