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Skills

  • Process streamlining
  • Conducting investigations
  • Root cause analysis
  • Team management
  • Decision-making under uncertainty
  • Risk mitigation strategies
  • Anti-Money Laundering (AML) compliance
  • Customer service
  • Problem resolution
  • Supervision

Work Experiences

  • Addressed vulnerabilities before critical periods.
  • Collaborated with cross-border teams to assess multinational risk scenarios, identifying key vulnerabilities and mitigating exposures in Portland.
  • Achieved limited number of audit flags.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Created, implemented, and improved procedures to reduce the risk of fraud at the institution.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Automated recurrent financial risk assessments using machine learning algorithms, reducing manual workload by 15%.
  • Achieved a 55% reduction in chargebacks.
  • Collaborated with external vendors.
  • Achieved a net loss reduction of $5 annually.

Summaries

  • Driven down fraud detection response times by 3 hours.
  • Developed customized risk mitigation models.
  • Demonstrated success in driving high-level operational efficiency by implementing tailored risk models, leading to a 23% reduction in risk events.
  • Achieved a 29% improvement in incident resolution.
  • Risk Operations Analyst is a multi-talented Risk Operations Analyst who is consistently rewarded for planning and operational improvements.
  • Achieved a 32% reduction in risk events.
  • Assessed risk profiles.
  • Achieved a 55% improvement in operational outcomes.
  • Achieved results over 18 months.
  • Designed training programs for new hires.

Accomplishments

  • Analyzed and reported on operational risk incidents, documenting findings and generating actionable insights, improving team response time by 16%.
  • Introduced a post-incident analysis process that shortened remediation efforts by 65% and reduced further risk impacts.
  • Integrated third-party tools into existing fraud detection systems, improving speed and efficiency in addressing fraud claims by 65%.
  • Led a project to introduce a new Tableau tool that streamlined the compliance investigation process, cutting investigation times by 61%.
  • Collaborated with external vendors to evaluate risk management and fraud prevention tools, saving Harbor & Co. $8 in unnecessary software investments.
  • Documented and resolved standard which led to framework.
  • Enhanced cross-teams’ workflow efficiency by developing a centralized risk reporting system, reducing manual work by 77% and increasing data accuracy.
  • Implemented a risk control procedures review strategy that resulted in significant improvement during internal audits, reducing audit points by 63%.
  • Audited existing risk controls for operational inefficacies, shifting focus to stronger preventative measures, delivering a metric% improvement in 18%.
  • Designed a comprehensive risk scoring model that reduced exposure to category by 18% over the past year.

Affiliations

  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Chartered Institute for Securities & Investment (CISI)
  • Association for Financial Professionals (AFP)
  • International Organization for Standardization (ISO) 31000 Risk Management Certification
  • Society of Corporate Compliance and Ethics (SCCE)
  • Institute of Operational Risk (IOR)
  • Lions Club
  • Global Association of Risk Professionals (GARP)
  • American Marketing Association

Certifications

  • Certified Risk and Compliance Management Professional (CRCMP) - ACI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • ISO 31000 Risk Management Certification – Beacon Labs
  • High-Risk Payment Systems Certification - Vantage
  • CompTIA Network+
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Enterprise Risk Manager (CERM) – Meridian
  • Google Certified Professional Cloud Architect
  • ACAMS Risk Management for Financial Institutions Certificate

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