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Skills

  • Food preparation
  • Staff development
  • Team management
  • System equipment
  • VR Equipment Operation
  • Document scanning
  • Project management
  • Automation knowledge
  • Public speaking
  • Problem resolution

Work Experiences

  • On-site training was provided by me.
  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Worked with Microsoft Excel to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Quickly identified problems and alerted Game Tester to any potential project delays.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Increased productivity and boosted workflows by effectively resolving system issues with risk assessment and client relations.
  • Identified
  • Made a proposal
  • Sought advice.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Customer service specialist with 7 years of procedure experience who is dedicated and detail-oriented.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Discovered a critical exploit that allowed for the abuse of in-game mechanics, collaborating with developers to issue a patch pre-launch.
  • Led a 15-person team through successive sprints, conducting regression testing for major game updates, reducing critical bugs by 64% by release.
  • Documented and resolved process which led to initiative.
  • Evaluated downloadable expansions for potential platform-specific performance issues, mitigating post-release negative reviews and refund requests by 66%.
  • Reviewed localization feedback for game languages, facilitating smoother launches in Columbus markets with minimal translation bugs.
  • Performed network testing for multiplayer games, identifying critical connection issues that improved latency results by 54%.
  • Collaborated with audio engineers on testing sound propagation in 3D environments, identifying 12 crucial issues prior to release.
  • Utilized advanced gameplay analytics tools to interpret player feedback and prioritize fixes, improving player satisfaction by 39%.
  • Hosted bug triaging sessions with the QA and development teams to prioritize issues, leading to timely resolutions that decreased player-reported bugs by 71%.
  • Generated detailed documentation on testing procedures and defect-handling workflows, improving overall department productivity by 36%.

Affiliations

  • National Videogame Museum Supporter
  • International Society for Technology in Education (ISTE)
  • Gaming Accessibility Forum Member
  • International Game Developers Association (IGDA)
  • Founding Member, Game Quality Assurance Roundtable
  • American Medical Informatics Association
  • Game Developers Conference (GDC) Attendee, 2015
  • National Association of Social Workers
  • Global Game Jam Participation – Phoenix 2019
  • Association of Software Testing (AST)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Tester, Advanced Level (CTAL-TA) - Test Analyst
  • Certified DevOps Tester (STQB)
  • Unity Certified Expert in Game Testing
  • PostgreSQL for Game Testers Certification
  • PlayStation QA Certification Exam (PSQA)
  • Project Management Professional (PMP)
  • User Experience Domain Competence Certification (UXQB)
  • Xbox Quality Assurance Certification
  • Certified VR/AR Game Tester (CVRT)

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