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Skills

  • Sales presentations
  • Process improvement
  • Developing policies
  • Procedure equipment
  • Fraud detection and prevention
  • Production-oriented
  • Skilled negotiator
  • Project management
  • Thrives under pressure
  • Accounts payable/receivable

Work Experiences

  • Completed the sales process and collected the necessary deposits.
  • Customer satisfaction was impacted by policy changes and company conditions, which I reported.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
  • Mentored a group of 2 new brokers.
  • Met with 8 existing and prospective clients to help them choose the right insurance policies every week.
  • Gathered and tracked evidence in support of legal processes.
  • Updated information by conducting annual reviews of existing policies.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed ideas and provided constructive feedback at weekly sales and training meetings.

Summaries

  • Dedicated Adjuster and customer service specialist looking for work with a growing insurance agency.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Strengths in strategic planning and client relations backed up by Insurance training.
  • Warm and cold leads are followed up on by a personable Insurance Broker who is motivated to grow his customer base.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Knowledgable in a variety of design and testing methodologies.
  • Bringing a proven track record of success in Adjuster roles throughout a progressive insurance industry career.
  • Precision assembling, adjusting, or calibrating is performed by a Machinery and Equipment Adjuster.
  • Negotiator and salesperson with a lot of guts.

Accomplishments

  • Cut operational delays by 55% by analyzing claims processing workflows and integrating automation tools like ServiceNow.
  • Led risk assessment initiative to review and audit high-stakes claims, preventing $$149,000 in potential fraudulent payouts.
  • Successfully negotiated settlements for a portfolio of 13 complex cases, generating client savings of over $$108,000.
  • Received the “All-Star Award” for earning $12 in commissions and securing $8 million in life insurance sales.
  • Led investigations for 10 large commercial property damage claims, resulting in a total payout reduction of $$127,000 through strategic loss mitigation.
  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to assess damage valuation on high-value liability claims, ensuring appropriate settlements and saving the company over $$13,000.
  • Reduced costly disputes by 22% through detailed and comprehensive claim documentation, ensuring accuracy and completeness.
  • Partnered with external engineering consultants and medical professionals to expedite evidence submission, accelerating claim settlement timelines by 40% days.
  • Successfully adjudicated 3 high-severity claims, saving Vantage up to $$100,000 through well-researched settlement agreements.

Affiliations

  • American Society of Safety Professionals
  • Society of Claims Law Associates (SCLA)
  • Toastmasters
  • National Associate Adjusters Network
  • Association for Supply Chain Management (APICS)
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Association for Computing Machinery
  • National Flood Insurance Program (NFIP) trained adjuster
  • National Association of Mutual Insurance Companies (NAMIC)
  • National Association of Independent Insurance Adjusters (NAIIA)

Certifications

  • Auto Claims Adjuster Certification – Georgia
  • Certified Liability Adjuster (CLA)
  • Senior Professional Public Adjuster (SPPA)
  • CompTIA Security+
  • Construction Risk and Insurance Specialist (CRIS)
  • Intermediate Life and Health Adjuster Certification
  • Certified Professional in Insurance Fraud (CPIF)
  • Certified Protection Officer (CPO)
  • State Worker’s Compensation Adjuster License – program
  • General Lines Adjuster License Illinois

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