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Skills

  • Implementation of project management tools (Salesforce)
  • Problem resolution
  • Risk analysis
  • Security systems
  • Operational improvement
  • Organization
  • Mentoring and leadership development of junior team members
  • Leading multi-national teams with a focus on cultural sensitivity
  • Invoice generation
  • Resource planning

Work Experiences

  • Tableau was delivered to customer locations by me.
  • Working with team members and customers to find workable solutions improved operations.
  • Completed the project 11% ahead of schedule.
  • Collaborated directly with client executives to define project objectives and scope, ensuring alignment with long-term business goals.
  • Boosted cross-team communication by 49%.
  • Authored and maintained comprehensive project documentation, including charters, budgets, and status reports, which reduced project confusion and errors.
  • Created and implemented category, program, and framework reports to manage project data and keep leadership informed of progress.
  • Conducted regular client check-ins.
  • Achieved satisfaction of external stakeholders.
  • Consistently exceeded project KPIs by 56%.

Summaries

  • Capacity to manage high-profile, complex technical projects.
  • In forming consensus and leading teams, he is well-organized, systematic, and diplomatic.
  • To achieve positive impact on all business outcomes, highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management.
  • VDI, desktop, remote access, thin clients, and video conferencing are all skills that can be demonstrated.
  • PMP certified
  • Accomplished at reducing project delivery times by up to 70% and saving $15 through workflow optimization and proactive issue resolution in fast-paced environments.
  • Coordination of system, method, and framework projects with co-located and off-site teams is a strong suit.
  • Strategic thinker with expertise in performance reporting.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Ability to recognize framework issues and integrate process solutions to achieve framework.

Accomplishments

  • Formulated and presented project case study documentation enabling Ironclad Systems to pursue process, increasing potential revenue by $14.
  • Delivered multiple projects valued at $3 to completion on time and under budget by effectively coordinating between clients, vendors, and internal teams.
  • Created and led workshops to train staff on best practices for project management, resulting in 41% higher project completion rates.
  • Enhanced customer experience during project delivery, maintaining a feedback loop that bolstered customer satisfaction scores by 29% across Miscellaneous.
  • Established a post-mortem process to identify lessons learned, resulting in 47% fewer repeated issues in subsequent project cycles.
  • Conducted critical path analysis that eliminated non-essential tasks, reducing project timelines for process by an average of 58%.
  • Successfully managed a global project that spanned 11 countries, maintaining consistent quality across all regions and completing the project 22% under budget.
  • Pioneered a diversity and inclusion mentorship program in project teams, which contributed to increased innovation and improved team synergy.
  • Partnered with logistics to improve customer communication protocols, resulting in a 61% increase in customer satisfaction and retention.
  • Designed and implemented a streamlined workflow for Workday installation across 14 customer sites, reducing installation time by 45% and improving customer satisfaction.

Affiliations

  • Joined the Change Management Institute (CMI) to broaden expertise in structured change implementation strategies.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE) to maintain awareness of the latest tech developments affecting project management.
  • Active member of the International Customer Service Association (ICSA) focusing on improving team productivity and customer satisfaction in project management.
  • Active member of the Agile Alliance, participating in networking events to share and gain insights on Agile best practices.
  • Participant in the Lean Management Customer-centric Workshop by Meridian, focused on improving operational efficiencies and customer satisfaction.
  • Participant in leadership workshops organized by procedure to develop advanced project leadership skills.
  • Member of the International Association of Risk and Compliance Professionals (IARCP) focusing on enhanced risk management frameworks.
  • Member of the Association for Project Management (APM) to continuously improve technical skills in project delivery and scope management.
  • Affiliated with the International Agile Business Consortium since 2021, contributing to industry collaborations on improving Agile implementation.
  • Member of the Project Management Institute (PMI) since 2024 to stay updated with the latest project management methodologies and certifications (PMP, CAPM).

Certifications

  • ITIL Foundation Certification - AXELOS
  • Cloud Certified Professional - Cloud School
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)
  • Google Certified Professional Cloud Architect
  • Certified IT Project Manager (CITPM) - framework
  • DevOps Foundation Certification - DevOps Institute
  • CompTIA Network+

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