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Skills

  • Inventory management
  • HubSpot expertise
  • Project lifecycle management
  • Insurance billing
  • Customer-first approach in problem-solving
  • Earned Value Management (EVM)
  • Scrum methodology
  • Team building
  • Resource planning
  • Operational improvement

Work Experiences

  • Collaborated with client executives.
  • Achieved satisfaction of external stakeholders.
  • Finished method of project, which resulted in framework.
  • Achieved Excellence Award recognition from Meridian for consistent delivery excellence and high stakeholder satisfaction across 17 major projects.
  • Completed 10 projects per year, with a track record of meeting deadlines, scope, and budget.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Averted major project delays.
  • Created implementation plans that included cost-benefit and return-on-investment analyses.
  • Brought in additional project personnel and resources to meet the demands.
  • Championed diversity and inclusion initiatives.

Summaries

  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Coordination of system, method, and framework projects with co-located and off-site teams is a strong suit.
  • Experienced in gathering requirements, defining scopes, and developing project plans in consultation with customers and other stakeholders.
  • Accomplished at reducing project delivery times by up to 70% and saving $15 through workflow optimization and proactive issue resolution in fast-paced environments.
  • Adobe Creative Suite and Salesforce experts with exceptional interpersonal skills.
  • Achieved Excellence Award recognition for excellence in project delivery, managing 16 major projects and significantly enhancing stakeholder satisfaction across the board.
  • To achieve positive impact on all business outcomes, highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management.
  • Category, metric, and initiative are all available.
  • Proficient in promoting metric by leveraging process improvement and strategic planning knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Developed vendor and contractor relationships, negotiating new terms that saved Harbor & Co. $17 annually on project costs.
  • Implemented a predictive KPI tracking system for ongoing projects, facilitating early identification and resolution of bottlenecks, improving on-time deliveries by 35%.
  • Established a post-mortem process to identify lessons learned, resulting in 47% fewer repeated issues in subsequent project cycles.
  • Designed and implemented a streamlined workflow for Workday installation across 14 customer sites, reducing installation time by 45% and improving customer satisfaction.
  • Executed an under-budget completion of a critical Miscellaneous project by $3, achieving the highest ROI in the department that year.
  • Optimized communication between stakeholders and developers, reducing scope creep and subsequent budget overruns by 25%.
  • Developed business case analyses that justified new project investments, contributing to an overall boost of 15% in the department's annual budget approval rate.
  • Implemented new project management and tracking systems (Tableau), reducing the time required for status updates by 31% hours and ensuring greater accuracy.
  • Pioneered a diversity and inclusion mentorship program in project teams, which contributed to increased innovation and improved team synergy.
  • Spearheaded customer onboarding initiatives that improved first-time implementation success rates by 66% for Power BI across initiative.

Affiliations

  • Member of the Project Management Institute (PMI) since 2024 to stay updated with the latest project management methodologies and certifications (PMP, CAPM).
  • Active member of the Agile Alliance, participating in networking events to share and gain insights on Agile best practices.
  • Active participant in quarterly roundtable discussions held by process focusing on vendor relations and contract negotiation.
  • Member of the Global Innovation Management Institute (GIMI), gaining insights on innovative approaches to project scope management.
  • Joined the Customer Success Association to deepen understanding of how customer-first approaches drive project outcomes.
  • Certified Member of the International Association of Facilitators (IAF), with specialization in conflict resolution and team facilitation.
  • Active member of the International Customer Service Association (ICSA) focusing on improving team productivity and customer satisfaction in project management.
  • Involved in the Customer Experience Professionals Association (CXPA) to enhance understanding of customer-driven project management techniques.
  • Member of the International Association of Risk and Compliance Professionals (IARCP) focusing on enhanced risk management frameworks.
  • Regular attendee at Agile Open conferences, sharing experiences and learning from cross-industry peers about Agile and Scrum implementation trends.

Certifications

  • Certified Business Analysis Professional (CBAP) - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Risk Management Professional (PMI-RMP) – Project Management Institute (PMI)
  • Cloud Certified Professional - Cloud School
  • Certified Public Accountant (CPA)
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Managing Successful Programs (MSP) Certification - AXELOS
  • CompTIA Project+ Certification
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Kanban Management Professional (KMP) - Kanban University

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