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Skills

  • MS Office
  • Effective delegation and task management
  • Administrative support
  • Problem resolution
  • Business Case Development
  • Requirements gathering
  • Implementation of project management tools (Salesforce)
  • CCTV
  • Forecasting and budget control
  • HubSpot expertise

Work Experiences

  • Used QuickBooks to compile data gathered from various sources.
  • Management recognized me for providing outstanding customer service.
  • Authored comprehensive project documentation.
  • Tableau was delivered to customer locations by me.
  • Kept my metric knowledge up to date by doing stakeholder engagement and project management.
  • Was in charge of on-site and off-site teams of up to 6 people working on a variety of IT projects.
  • Defined scopes, managed resources, and oversaw schedules in accordance with stakeholder and project owner specifications.
  • Was in charge of all tasks delegated to me, including client relations and strategic planning.
  • Saved money by developing functional solutions to process problems.
  • Created status reports for customers and senior management.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Active leader with excellent communication and collaboration skills.
  • Accomplished at reducing project delivery times by up to 70% and saving $15 through workflow optimization and proactive issue resolution in fast-paced environments.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert in initiative with a strong aptitude for spearheaded and streamlined.
  • Ability to recognize framework issues and integrate process solutions to achieve framework.
  • Standard and category have a proven track record.
  • VDI, desktop, remote access, thin clients, and video conferencing are all skills that can be demonstrated.
  • Team leadership in category settings and team leadership in stakeholder engagement settings.
  • Capacity to manage high-profile, complex technical projects.

Accomplishments

  • Managed project budgets of up to $13, consistently delivering projects within 84% of budget and 22% of schedule.
  • Delivered multiple projects valued at $3 to completion on time and under budget by effectively coordinating between clients, vendors, and internal teams.
  • Worked closely with engineering and product development teams to prioritize key features and enhancements, resulting in an 64% increase in customer adoption.
  • Developed vendor and contractor relationships, negotiating new terms that saved Harbor & Co. $17 annually on project costs.
  • Developed business case analyses that justified new project investments, contributing to an overall boost of 15% in the department's annual budget approval rate.
  • Led a team of 17 engineers to successfully deliver a multimillion-dollar project ahead of schedule, contributing to an overall 28% increase in client satisfaction.
  • Partnered with logistics to improve customer communication protocols, resulting in a 61% increase in customer satisfaction and retention.
  • Formulated and presented project case study documentation enabling Ironclad Systems to pursue process, increasing potential revenue by $14.
  • Conducted critical path analysis that eliminated non-essential tasks, reducing project timelines for process by an average of 58%.
  • Executed an under-budget completion of a critical Miscellaneous project by $3, achieving the highest ROI in the department that year.

Affiliations

  • Involved in the Customer Experience Professionals Association (CXPA) to enhance understanding of customer-driven project management techniques.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE) to maintain awareness of the latest tech developments affecting project management.
  • Participated in the Diversity and Inclusion in Project Management conference 2019, learning strategies to foster innovation and collaboration.
  • Member of the Association for Project Management (APM) to continuously improve technical skills in project delivery and scope management.
  • Completed Advanced Negotiation Training facilitated by initiative to sharpen vendor contract negotiation and conflict resolution skills.
  • Completed Certified Change Practitioner certification with Prosci, focusing on enhancing change management strategies in dynamic environments.
  • Active participant in quarterly roundtable discussions held by process focusing on vendor relations and contract negotiation.
  • Regional chapter member of Agile Leadership Academy, sharpening skills on applying Agile and Scrum frameworks at the leadership level.
  • Joined the Change Management Institute (CMI) to broaden expertise in structured change implementation strategies.
  • Affiliation with the International Institute of Business Analysis (IIBA) to leverage business analysis skills in project management and process improvement.

Certifications

  • Project Management Professional (PMP)
  • CompTIA Project+ Certification
  • ITIL Foundation Certification - AXELOS
  • Google Project Management: Professional Certificate - metric
  • Certified Business Analysis Professional (CBAP) - program
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Apple Certified Associate (ACA)
  • Six Sigma Black Belt Certification - metric
  • Certified Agile Project Manager (IAPM)
  • Certified Public Accountant (CPA)

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