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Skills

  • Budgets
  • Active listening
  • Schedule coordination
  • Crisis management
  • Volunteer Recruitment
  • Event Budgeting
  • Fundraising Strategies
  • Communications
  • Grant writing
  • MS Office

Work Experiences

  • Maintained detailed records of program operations and participant activities.
  • Transported Power BI to one year customer locations.
  • Contributed to a 66% drop in conflict incidents.
  • Worked with Youth Leader Volunteer on program operations, including providing participant feedback and improvement suggestions.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with local schools and organizations.
  • Crafted a series of life skills workshops with an emphasis on goal setting and decision making, positively influencing 16 of youth attendees.
  • Assisted in the development and distribution of an educational newsletter that reached over 13 youth and parents monthly.

Summaries

  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Achieved 77% improved retention.
  • Consistently achieved financial targets.
  • Collaborated with local schools and organizations.
  • Accomplished Youth Leader Volunteer.
  • Within Community and Public Service, senior Youth Leader Volunteer and outstanding performer in project management and stakeholder engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative and innovative Volunteer, proficient in organizing community outreach events that saw a 40% growth in participation year-over-year.
  • Committed to promoting leadership development, mentoring 7 young volunteers to develop critical skills that boosted retention by 29%.

Accomplishments

  • Resolved product issue through consumer testing.
  • Secured partnerships with 11 community organizations, facilitating the provision of free academic and career counseling services to youth.
  • Managed the recruitment and onboarding process for 11 new youth volunteers, boosting overall team capacity by 25%.
  • Worked with a team to design a leadership curriculum, increasing youth leadership project completion rates by 84%.
  • Created and distributed program promotional materials, increasing event attendance by 58% over three years.
  • Developed a crisis management plan that reduced youth stress during unforeseen events by 74%, improving overall safety.
  • Designed and implemented a behavioral management plan that significantly reduced disruptive incidents by 26% within the past year.
  • Led a public speaking initiative for youth participants, helping 5% of students improve their communication skills.
  • Assisted in budget management, cutting program expenses by $8 while maintaining or improving program quality.
  • Implemented peer mentoring systems that contributed to a 50% improvement in youth social skills and cooperation.

Affiliations

  • National Association of Youth Leaders
  • Toastmasters International - Youth Leadership Program
  • American Therapeutic Recreation Association (ATRA)
  • Association for Experiential Education
  • Junior Achievement USA - Member
  • National Association of Social Workers - Youth Services Division
  • Global Youth Action Network
  • Coalition for Youth Support Services
  • Jaycees
  • International Council of Nurses

Certifications

  • Leading Digital Campaigns for Nonprofits & Advocacy Certification from metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Adolescent Behavior Management Certification by metric
  • Certificate in Youth Development from Brightline
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • High-Impact Youth Mentorship Certification from Vantage
  • Peer Mentorship Certification by Vantage
  • Certified Public Accountant
  • Certified Public Accountant (CPA)

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