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Skills

  • Social media knowledge
  • Report development
  • Budgeting and cost control
  • Project coordination
  • Bookkeeping
  • Spreadsheet management
  • Presentation design
  • Business Administration
  • Accounting familiarity
  • Meeting facilitation

Work Experiences

  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Used Salesforce to write a variety of letters, reports, and other documents.
  • Wrote extremely precise internal and external letters and memos.
  • Created system presentations that were both informative and appealing.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Created new filing and organizational procedures that helped the company save $7 per the past year in labor costs.

Summaries

  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Jira expert with exceptional stakeholder engagement and typing abilities.
  • Customer service and conflict resolution skills are excellent.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 2-person team.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.

Accomplishments

  • Collaborated with administrative teams to address customer (parent) concerns, lifting overall satisfaction by 62% in post-feedback surveys.
  • Developed and tracked key performance indicators (KPIs) for student success across summer programs, leading to a 22% improvement in academic performance metrics.
  • Managed payroll for 16 temporary employees, ensuring timely and accurate payments which improved staff retention by 60%.
  • Oversaw the dissemination of program information via social media and email, growing awareness and boosting student registration for summer programs by 66%.
  • Improved parent communication response time by 74% through the implementation of tailored email templates and reminder systems.
  • Increased department efficiency by automating data entry processes using Power BI, reducing administrative time by 80%.
  • Effectively organized and executed summer school registration events, processing over 12 applications in one year without errors.
  • Developed contingency planning procedures during summer sessions, managing unforeseen shifts in scheduling due to weather or staff shortages, reducing disruptions by 55%.
  • Led newsletter drafting and distribution for the summer program, increasing parent engagement by 45%.
  • Created and facilitated orientation programs for new summer teaching staff, achieving 21% onboarding success rate.

Affiliations

  • National School Office Staff Association (NSOSA)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • International School Secretary Association
  • Association for Supervision and Curriculum Development (ASCD)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Association of Professional Administrators
  • National Council of Teachers of English (NCTE)
  • Society of Human Resource Management

Certifications

  • Human Resources Assistant Certificate – [University or Harbor & Co., Year]
  • FERPA Compliance Certificate – process
  • Certified Virtual Office Assistant – procedure
  • Certified Education Office Professional (CEOP) - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Salesforce
  • CompTIA A+ Technician
  • Notary Public Certification – procedure
  • Certified in School Safety and Emergency Procedures – process

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