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Skills

  • Customer service in healthcare settings
  • Insurance verification and claims processing
  • MS Office
  • Patient check-in process
  • Operational improvement
  • Problem resolution
  • Medical coding support
  • Relationship development
  • Electronic Health Record (EHR) management
  • Attention to detail in medical records management

Work Experiences

  • Achieved zero delays in admin work.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Analyzed demographics for 5 months-end.
  • Achieved 46% accuracy.
  • Consistently delivered excellent service.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Collaborated with the medical team.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Contacted over 14 patients daily.
  • Collaborated with product to ensure patient's files were always updated before check-in, increasing provider preparedness by 79% within 13 months.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an accuracy rate of 50%.
  • Collaborated with coders for accurate processing.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Attentive Medical Clerical Assistant recognized for exceptional data entry accuracy, ensuring the timely and precise documentation of patient records in line with clinic standards.
  • Knows how to manage charts, forms, and payments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Achieved zero stockouts in 2017.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Ensured sensitive patient information was stored securely in accordance with HIPAA, leading to 16 successful audits without findings.
  • Documented and resolved program which led to initiative.
  • Supported medical billing process by entering procedural codes in the system, reducing billing delays by 14 days.
  • Successfully handled patient referrals, ensuring accurate documentation and timely delivery to specialists, improving patient follow-up compliance by 36%.
  • Assisted with pre-authorization of medical procedures for 5 patients monthly, ensuring approval prior to service rendered.
  • Developed and maintained an internal tracking system for surgical pre-authorizations, reducing turnaround time for approvals by 15 days.
  • Orchestrated the onboarding process for new patients by creating an improved intake form, reducing processing time by 79%.
  • Worked closely with healthcare providers to ensure patient files were updated and ready prior to consultations, reducing provider preparation time by 58%.
  • Utilized medical software such as SAP to maintain up-to-date electronic medical records (EMR) for 3 patients.
  • Proactively contacted patients to confirm upcoming appointments and reschedule no-show appointments, resulting in 62% decrease in missed visits.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • American Medical Informatics Association
  • Certified Filing Systems Specialist (Power BI, 2022)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Local Healthcare Literacy Initiatives Volunteer Program (Boston)
  • American Association of Medical Assistants (AAMA)
  • International Medical Office Administrative Professionals Forum
  • Certification in Healthcare Administrative Technologies (Microsoft Excel, 2021)
  • National Healthcare Association (NHA)
  • National Certified Medical Office Assistant (NCMOA)

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Office Safety and Infection Control Certification – Harbor & Co.
  • Basic Life Support (BLS) - Summit Group
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Healthcare Access Associate (CHAA) - Harbor & Co.
  • Certified Professional Coder (CPC) - Meridian
  • Medical Billing and Coding Specialist – Certified by Ironclad Systems

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