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Skills

  • Basic accounting and invoicing
  • Patient Communication and Follow-Up
  • Cross-functional communication
  • Project organization
  • Customer service in healthcare settings
  • Multitasking in fast-paced environments
  • Medical software Microsoft Excel proficiency
  • Category equipment
  • Medical Documentation Review
  • Insurance verification and claims processing

Work Experiences

  • Collaborated with product to ensure patient's files were always updated before check-in, increasing provider preparedness by 79% within 13 months.
  • Collaborated with the medical team.
  • Answered an average of 14 daily phone inquiries.
  • Calculated and posted daily patient payments, ensuring swift reconciliation of billing worth $6 weekly.
  • Adhered to legal standards.
  • Coordinated with external providers for lab work and diagnostic tests, ensuring a 29% reduction in report retrieval delays.
  • Analyzed demographics for 5 months-end.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Collaborated with engineering to update patient files.
  • Contributed to 49% improvement in service quality.

Summaries

  • Trained in Jira and possesses exceptional budget management abilities.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Balanced availability across 9 physicians.
  • Aligned documentation with clinic standards.
  • Achieved departmental efficiency improvements of 32%.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Contributed to the implementation of QuickBooks.
  • Opportunity to learn Japanese was pursued in order to improve support for initiative populations.
  • Jira advanced abilities
  • Answered and resolved 11 calls per day.

Accomplishments

  • Analyzed appointment data to find patterns in patient no-shows and implemented a reminder system that decreased cancellations by 69%.
  • Identified process inefficiencies in patient admissions and implemented workflow adjustments that resulted in a 22% increase in operational efficiency.
  • Worked closely with healthcare providers to ensure patient files were updated and ready prior to consultations, reducing provider preparation time by 58%.
  • Implemented a new system for compiling end-of-year medical and billing reports, leading to a 44% increase in audit efficiency.
  • Assisted with pre-authorization of medical procedures for 5 patients monthly, ensuring approval prior to service rendered.
  • Documented and resolved program which led to initiative.
  • Fielded daily patient inquiries and directed them to appropriate departments, streamlining communication and reducing administrative delays by 38%.
  • Successfully handled patient referrals, ensuring accurate documentation and timely delivery to specialists, improving patient follow-up compliance by 36%.
  • Improved the patient check-in process by streamlining form collection and data entry procedures, reducing wait times by 38%.
  • Orchestrated the onboarding process for new patients by creating an improved intake form, reducing processing time by 79%.

Affiliations

  • Jaycees
  • Medical Group Management Association (MGMA)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • National Certified Medical Office Assistant (NCMOA)
  • Association for Medical Office Professionals (Austin)
  • Membership in the American Society of Administrative Professionals (ASAP)
  • American Medical Billing Association (AMBA)
  • Toastmasters
  • Licensed Medical Receptionist Affiliate (Ohio, 2022)
  • American Marketing Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Medical Reimbursement Specialist (CMRS) - Beacon Labs
  • CompTIA Security+
  • Nationally Certified Patient Account Technician (NCPAT) – Lakeside Partners
  • Excel for Healthcare Professionals (Advanced) – Northwind
  • Cisco Certified Network Associate (CCNA)
  • Medical Office Administrative Skills Certificate – Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electronic Health Record Technician (CEHRT) – Harbor & Co.

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