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Skills

  • Customer service in healthcare settings
  • Immunizations
  • Compounding and dispensing processes
  • Collaborative patient care approaches
  • Training and mentoring
  • Pharmacy software troubleshooting
  • Patient satisfaction improvement
  • Inventory and restocking
  • Pharmacy Inventory Management
  • Patient education and counseling

Work Experiences

  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Conducted quality assurance audits on patient medication records.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Assisted in outpatient pharmacy operations, filling an average of 8 prescriptions per day while ensuring timely service.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Was in charge of a group of 4 pharmacy technicians.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 3%.
  • Collaborated with physicians on drug interaction concerns.
  • Collaborated on the development of patient education materials on medication safety, used by 17 clinics in Columbus.

Summaries

  • Achieved results in just 15 months.
  • A gifted individual who speaks 5 languages fluently.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved zero regulatory violations.
  • Collaborated with healthcare teams.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Addressed inquiries promptly.
  • Bringing a successful career history of more than 4 years to the table.

Accomplishments

  • Collaborated with interdisciplinary teams to ensure proper medication reconciliation for an average of 2 discharged patients, improving continuity of care.
  • Collaborated with team of 11 in the development of process.
  • Participated in a team project to optimize patient intake processes, reducing wait times by 30% in 14 retail locations.
  • Reviewed and managed insurance claims, obtaining approval for 13% of contested claims, reducing patient financial burden.
  • Improved insurance claims processing time by 31% by standardizing the submission procedure with HubSpot.
  • Participated in pharmacy operations during category, processing 14% more prescriptions than average, while maintaining zero errors.
  • Created pharmacy workflow improvements that reduced patient processing time by 18% during peak hours.
  • Documented and resolved metric which led to initiative.
  • Supported the dispensing of both compounded and non-compounded medications, resulting in a 62% decrease in order processing time.
  • Led an initiative to improve inventory tracking using SAP, reducing medication waste by 58%.

Affiliations

  • American College of Clinical Pharmacy (ACCP)
  • Association for Supply Chain Management (APICS)
  • National Certification for Medical Coding (CCS) or Billing (CPB)
  • Clinical Research Society (CRS)
  • Association of Information Technology Professionals
  • National Association of Chain Drug Stores (NACDS)
  • Project Management Institute
  • Pharmacy Technician Certification Board (PTCB) - PMP
  • American Pharmacists Association (APhA) Student Member
  • The Pharmaceutical Research and Manufacturers of America (PhRMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Good Pharmacy Practice (GPP) Certification - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Six Sigma Green Belt for Healthcare Certification - Beacon Labs
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Pharmacy Regulatory Specialist (CPRS)
  • ServSafe
  • Certified Medication Safety Officer (CMSO)
  • Health Informatics Certification Cedar Works

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