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Skills

  • Patient education and counseling
  • Regulatory compliance
  • Capital Budget Management
  • Pharmacy operations management
  • Healthcare budget management and cost optimization
  • Training and mentoring
  • Occupancy strategies
  • Behavioral health
  • Advocating for patient safety and quality care
  • Clinical System Monitoring

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created multi-threaded admin web applications based on framework.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Compounding, mixing, packaging, and labeling procedures were all implemented by me.
  • Increased patient satisfaction by 15% within one year.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Professional with 3 years of experience in the healthcare industry who is kind and personable.
  • Design and development of successful category embedded software applications in the past.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • A gifted individual who speaks 6 languages fluently.
  • Within Miscellaneous, senior Director of Nursing and outstanding performer in performance reporting and cross-functional collaboration.
  • Through launched, strategic Director of Nursing was recognized for reducing nursing staff turnover by 16%.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Exceptional communicator and proven problem solver.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Created
  • Collaborated with team of 2 in the development of metric.
  • Created and enforced policies ensuring adherence to HIPAA regulations, decreasing data breaches by 84% within the first 6 months post-implementation.
  • Recommended
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Developed
  • Ensured
  • Won
  • Facilitated root cause analysis (RCA) investigations in response to sentinel events, resulting in the prevention of future occurrences and improved patient safety by 42%.
  • Monitored

Affiliations

  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)
  • National Healthcare Disaster Professional Association (NHDPA)
  • Academy of Medical-Surgical Nurses (AMSN)
  • Healthcare Financial Management Association (HFMA)
  • American Association of Critical-Care Nurses (AACN)
  • Lions Club
  • Nursing Management Congress
  • National Association of Directors of Nursing Administration (NADONA)
  • American Medical Informatics Association

Certifications

  • Lean Six Sigma Green Belt (Healthcare Focus) - 2015
  • Cisco Certified Network Associate (CCNA)
  • Certified Occupational Health Nurse (COHN) 2022
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Financial Professional (CHFP) – 2020, Harbor & Co.
  • Professional Association of Health Care Office Management (PAHCOM) Certification – 2023
  • SHRM Certified Professional (SHRM-CP)
  • Public Health Nursing Certification (PHN) - 2024 - Beacon Labs
  • Certified Protection Officer (CPO)
  • Salesforce

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