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Skills

  • Mac systems
  • Custom instructional material development
  • Organization
  • Classroom technology resolution
  • Collaborative curriculum design
  • TCP/IP
  • Problem resolution
  • Educational software proficiency (Microsoft Excel)
  • Desktop support
  • Collaborative problem-solving

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Administered the method, ensuring course materials were properly uploaded, easily accessible, and fully functional for over 13 students.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Achieved results within 11 weeks of implementation.
  • Collaborated with campus IT teams.
  • Collaborated with campus IT teams to troubleshoot and resolve technical issues during live instruction, maintaining an 82% uptime throughout the academic year.
  • Achieved a 50% reduction in technical issues during testing periods.
  • Analyzed student performance data from 2023.
  • Assisted faculty in converting traditional exams to online formats.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Summaries

  • Aligned curriculum goals.
  • Accomplished Instructional Support Specialist.
  • Adept at creating accessible instructional content.
  • Accomplished in overseeing the organization of learning resources in the LMS for large-scale courses, reducing faculty technical difficulties by 64% and increasing instructional efficiency.
  • Achieved measurable gains in student engagement.
  • Achieved a 59% improvement in teaching practices.
  • Achieved 46% higher student engagement.
  • Excellent strategic planning and vendor management knowledge.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Implemented an instructional training program that aligned with program standards, ensuring compliance across all course offerings and improving institutional audit results.
  • Conducted needs assessments across product to determine faculty technology training gaps, successfully bridging knowledge divides, resulting in a Employee of the Year for support excellence.
  • Collaborated with human resources to align instructional resources with state education standards, reducing course preparation time by 77% for instructors.
  • Led a project to revamp instructional content using innovative tools, resulting in a Outstanding Service Award for teaching excellence from upper academic administration at Raleigh.
  • Designed and delivered technology workshops for faculty and staff, contributing to a 74% enhancement in the adoption of new learning platforms within two years.
  • Developed data visualization dashboards, which empowered faculty to track learning progress and adjust coursework, positively impacting 80% of student grades.
  • Partnered with instructional designers to build online course templates, significantly reducing course development time for faculty by 72% over the past year.
  • Developed a series of how-to guides that reduced technology-related support requests by 46% and enhanced faculty self-sufficiency in using digital learning tools.
  • Collaborated with team of 2 in the development of procedure.
  • Introduced an online faculty support platform that centralized resources, decreasing faculty inquiries related to course technology setup by 66% over one year.

Affiliations

  • National Center for Accessible Media in Education (NCAM)
  • International Association for Higher Educational Support
  • National Council for Teacher Education
  • EduTech Society
  • American Marketing Association
  • Freemason
  • Consortium for School Networking (CoSN)
  • Society for Information Technology and Teacher Education (SITE)
  • Society for Technology in Education and Curriculum (STEC)
  • The E-Learning Guild

Certifications

  • Professional Development Certification in Educational Technology
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Google Certified Educator Level 1
  • ISTE Certification for Educators
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Quality Matters (QM) Teaching Online Certificate
  • Microsoft Technology Associate (MTA) in Database Fundamentals
  • CompTIA IT Fundamentals (ITF+) Certification

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