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Skills

  • Data-driven decision making
  • Collaborative curriculum design
  • TCP/IP
  • Business operations
  • Compliance with accessibility standards
  • Hybrid learning model implementation
  • Edtech research and implementation
  • Customer service
  • Supervision
  • Team building

Work Experiences

  • Increased company revenue by 8% beyond the past year targets by upselling products and services.
  • Achieved a 50% reduction in technical issues during testing periods.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Assisted over 7 students.
  • Assisted faculty in converting traditional exams to online formats.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 10 new accounts.
  • Collaborated with campus IT teams.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Boosted engagement by 74% compared to previous events.
  • Worked closely with Microsoft Excel and QuickBooks users to provide solutions to operations issues via phone, email, live chat, and web teleconference.

Summaries

  • Achieved 47% higher engagement than previous training events.
  • Accomplished in overseeing the organization of learning resources in the LMS for large-scale courses, reducing faculty technical difficulties by 64% and increasing instructional efficiency.
  • Competent Instructional Support Specialist with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Instructional Support Specialist is a multi-talented Instructional Support Specialist who is consistently rewarded for planning and operational improvements.
  • Supporting hardware and software issues for method computer systems is a skillful Instructional Support Specialist.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Instructional Support Specialist with a 17-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Asana expert and Workday user.
  • Subject matter expert on ServiceNow with exceptional skills and knowledge in workflow optimization.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.

Accomplishments

  • Developed and maintained an instructional support help desk, resolving 13 technology issues monthly, improving staff satisfaction ratings by 48% points.
  • Developed data visualization dashboards, which empowered faculty to track learning progress and adjust coursework, positively impacting 80% of student grades.
  • Partnered with instructional designers to build online course templates, significantly reducing course development time for faculty by 72% over the past year.
  • Designed a faculty resource portal that streamlined access to instructional materials, cutting down search time by 60% and improving the overall user experience.
  • Spearheaded the development of personalized faculty support plans, increasing overall technology integration success rates by 66%.
  • Maintained regular technical support availability for faculty, decreasing course downtime due to technical issues by 65% across Boston.
  • Implemented an instructional training program that aligned with program standards, ensuring compliance across all course offerings and improving institutional audit results.
  • Led technology onboarding programs for new staff, achieving a 26% faster adaptation to instructional tools and platforms as compared to previous years.
  • Advised faculty members on the use of Workday for resource organization, improving content delivery efficiency by 36% across all participating departments.
  • Trained over 9 adjunct faculty members in classroom technology integration, enhancing their teaching effectiveness as measured by student feedback scores improving by 71% points.

Affiliations

  • National Association for Media Literacy Education (NAMLE)
  • Lions Club
  • National Association of Social Workers
  • National School Boards Association (NSBA)
  • Society of Human Resource Management
  • The Flipped Learning Network (FLN)
  • Consortium for School Networking (CoSN)
  • National Association of Independent Schools (NAIS)
  • Association for Supervision and Curriculum Development (ASCD)
  • Toastmasters

Certifications

  • Professional Development Certification in Educational Technology
  • Google Certified Educator Level 1
  • Google Cloud Certified – Associate Engineer
  • Advanced Certificate in Instructional Technology and Online Learning
  • Cisco Certified Internetwork Expert (CCIE)
  • Adobe Certified Professional – Tableau
  • Certified Virtual Classroom Facilitator (CVCF)
  • Canvas Certified Educator Program
  • Instructional Design Certificate from Ironclad Systems
  • CompTIA Network+

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