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Skills

  • Risk assessment and mitigation
  • Team building
  • Financial transactions expertise
  • Problem resolution
  • Department efficiency optimization
  • Financial analysis aptitude
  • Financial planning and advisory services
  • Branch-wide campaign leadership
  • Exceptional customer service
  • Lead time reduction techniques

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Approved $14 in loans.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed and mitigated risk on loans.
  • Collaborated with real estate and title companies to resolve discrepancies in closing documentation, reducing delays by 63%.
  • Attained Six Sigma in 2019.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Collaborated with compliance officers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 32% conversion rate.

Summaries

  • Analyzed and mitigated risk on high-value loans.
  • Customer-centric Lending Officer.
  • Achieved a 44% reduction in regulatory issues.
  • Collaborative Lending Officer.
  • Consistently developed financial solutions.
  • Achieved year-over-year increases in origination volume by 79% %.
  • Achieved results within several months.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Adept at fostering partnerships between internal teams and external stakeholders, driving efficiencies and growing loan approval rates by 61%.
  • Achieved a 84% reduction of errors.

Accomplishments

  • Represented the organization at public seminars, driving a 44% increase in brand awareness for various lending services.
  • Successfully mediated and resolved default issues with borrowers, achieving a 26% recovery rate on at-risk loans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coached a junior team of loan officers, leading to a 80% overall increase in team productivity and approved loan volume.
  • Increased customer retention by 31% by offering tailored financial solutions and personalized loan products.
  • Guided 100+ clients through complex mortgage loan processes, improving loan approval turnaround by 34%.
  • Conducted internal audits of over 8 loan files, ensuring a 72% reduction in compliance-related issues.
  • Collaborated with team of 4 in the development of framework.
  • Resolved disputes on 18 high-risk loan accounts, minimizing potential losses by $16 and improving relationships with borrowers.
  • Facilitated recoveries of distressed loans totaling $3 by negotiating repayment plans aligned with borrower circumstances.

Affiliations

  • Professional affiliation with American Real Estate and Urban Economics Association (AREUEA)
  • National Commercial Finance Association (NCFA) Professional Member
  • Credit Union National Association (CUNA) Professional Development Programs
  • Jaycees
  • Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (ACFE)
  • Appraisal Institute Candidate
  • Small Business Finance Association (SBFA) Membership
  • International Council of Nurses
  • Freemason
  • Toastmasters

Certifications

  • Certified Asset Liability Management (CALM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Strategic Lending Professional (CSLP)
  • Credit Risk Certified (CRC)
  • Certified Public Accountant (CPA)
  • Certified Personal Finance Counselor (CPFC)
  • Certified Information Systems Auditor (CISA)
  • Google Certified Professional Cloud Architect
  • Certified Loan Specialist (CLS)

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