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Skills

  • Staff performance evaluations
  • Onsite facility tours
  • Individualized treatment planning
  • Behavior management
  • Resource management
  • Project organization
  • De-escalation techniques
  • Team collaboration
  • Organization
  • Cultural competence

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Collaborated with educational providers to facilitate tutoring services, leading to a 49% improvement in residents' academic performance.
  • Collaborated with medical teams.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.
  • Coached senior residents on independent living skills.
  • Achieved results over 2 years.
  • Transported Tableau to three years customer locations.
  • Achieved a 21% decrease in reported altercations.
  • Achieved Top Performer in 2015.
  • Coordinated team development activities and trainings with senior case managers.

Summaries

  • Achieved a 30% increase in seamless placements.
  • Built strong connections with community organizations.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Collaborative Group Home Supervisor.
  • Strengths in client relations and team leadership backed up by Education and Training training.
  • Accomplished in audit preparation and regulatory compliance, successfully maintaining zero audit findings and a commendable operational record for 13 consecutive years.
  • Adept at managing medication dispensation protocols, overseeing care for up to 13 residents daily, ensuring strict adherence to treatment plans.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Awarded for Excellence in 2017.

Accomplishments

  • Supervised the care and developmental progress of 12 residents, ensuring individualized support that aligned with case management objectives.
  • Achieved Excellence Award for excellence in involving families in care planning, boosting resident and family satisfaction.
  • Collaborated with team of 15 in the development of procedure.
  • Created and maintained confidential resident records in compliance with HIPAA, ensuring 100% legal and regulatory adherence.
  • Trained 2 new staff members in trauma-informed care practices, which resulted in a 2020% improvement in resident satisfaction scores as reflected in post-survey evaluations.
  • Organized team-building exercises and staff workshops which improved overall team performance and resident outcomes by 53%.
  • Monitored and evaluated resident progress, resulting in 73% achieving established milestones in personal development plans within 2023 months.
  • Led recruitment efforts to hire culturally competent staff, improving overall staff diversity by 24%.
  • Designed tailored vocational training programs that increased resident skill certifications by 18, directly impacting employability post-residency.
  • Documented and resolved system which led to metric.

Affiliations

  • International Association of Administrative Professionals
  • Coalition on Human Needs (CHN)
  • Council on Accreditation (COA) for Human Services
  • National Association of Professional Geriatric Care Managers (NAPGCM)
  • United States Association for Addictions Professionals (NAADAC)
  • National Federation of Families for Children’s Mental Health (FFCMH)
  • Association of Information Technology Professionals
  • National Council of Certified Dementia Practitioners (NCCDP)
  • American Group Psychotherapy Association (AGPA)
  • National Association of Social Workers

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Caregiver by Colorado
  • Management of Aggressive Behavior (MOAB) Certification
  • Certified Residential Care Facility Administrator (CRCF)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified Group Home Manager (CGHM)
  • Apple Certified Associate (ACA)

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