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Skills

  • Communications
  • Weekly Payroll
  • Arizona laws expert
  • Kennel cleaning and sanitizing methods
  • Employee training
  • Microsoft Office
  • Database management
  • Supervision
  • Contract auditing
  • Problem resolution

Work Experiences

  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 49% reduction in error rates.
  • Achieved full leadership buy-in.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Advised senior leadership on changes to licensing laws, which resulted in compliance strategy updates that mitigated risks and saved 56% in potential fines.
  • Audited existing licenses.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Audited existing licenses and uncovered 11 expired contracts, renegotiating terms that saved the company $9 in fees.
  • Collaborated with sales for product compliance.

Summaries

  • Fantastic at data entry and analysis using QuickBooks.
  • Within Miscellaneous, senior Licensing Specialist and outstanding performer in process improvement and project management.
  • Clear understanding of process improvement and workflow optimization as well as client relations training.
  • Achieved a 67% improvement in audit scores.
  • Achieved improvements through careful oversight.
  • Design and development of successful framework embedded software applications in the past.
  • Costs were consistently reduced while profits were increased.
  • Achieved cost reduction through negotiation.
  • Achieved 70% savings through process improvements.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Drafted legal and regulatory documentation, ensuring 57% compliance with evolving industry standards in 2023.
  • Negotiated multi-state licenses that resulted in business expansion into 4 new markets.
  • Documented and resolved program which led to framework.
  • Developed dashboards for monitoring licenses, leading to a 31% increase in data-driven decision-making.
  • Automated the reporting process for license expiration and renewals, reducing administrative hours by 60%.
  • Implemented a KPI tracking system for the licensing division that led to a 61% improvement in team performance.
  • Collaborated with team of 9 in the development of process.
  • Resolved 9 licensing non-compliance issues within regulatory deadlines, avoiding 16 in potential fines and penalties.
  • Increased sales 14% over the past year.
  • Streamlined licensing renewal process through automation tools, reducing manual effort by 42% and accelerating processing time by several months.

Affiliations

  • Rotary International
  • National Association of Patent Practitioners (NAPP)
  • Chartered Institute of Patent Attorneys (CIPA)
  • American Marketing Association
  • American Intellectual Property Law Association (AIPLA)
  • International Association of Privacy Professionals (IAPP)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Federation Against Software Theft (FAST)
  • Association of Intellectual Property Firms (AIPF)

Certifications

  • International Compliance Association (ICA) Diploma in Governance, Risk, and Compliance
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Licensing Professional (CLP), certified by Licensing Executives Society (LES)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Regulatory Compliance Professional (CRCP) – FINRA
  • Certified Global Business Professional (CGBP), NADEC

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