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Skills

  • POS inventory system operation
  • Strong verbal communication
  • Security awareness
  • Data entry
  • Group Sales
  • Facility maintenance
  • Hospitality service expertise
  • Materials preparation
  • Food preparation
  • Clerical support

Work Experiences

  • Was in charge of all event set-up as well as promoter engagement on sales and ticketing issues.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of the box office's day-to-day operations, including communications with the ticketing company and department heads, as well as management of the box office staff.
  • Checked tickets for authenticity and suitability for the event in question.
  • Achieved Top Performer recognition for customer service.
  • Collaborated with logistics and operations teams.
  • Collaborated with logistics and operations teams to ensure timely ticket delivery to Austin, avoiding delays for over 13 major events.
  • Framework helped me achieve $238,000.
  • Double-checked the data's accuracy and integrity.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved a 53% improvement in transaction accuracy.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.
  • Ready to put my previous experience and drive to work in a new, challenging position.
  • Achieved a 17% decrease in onboarding time.
  • Looking forward to putting my relationship-building and communication skills to use in my new role at Meridian.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • In terms of event attendance and customer satisfaction, an effective team leader exceeds expectations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Successfully handled over 18 inbound customer inquiries during program, keeping the average response time under 8 minutes.
  • Resolved more than 10 ticketing disputes within first contact, achieving a 61% same-day resolution rate.
  • Documented and resolved program which led to category.
  • Successfully negotiated contracts with 2 ticket vendors, saving the company initiative% in service fees over the year.
  • Implemented a streamlined ticketing system using Asana, reducing wait times by 79% and improving customer satisfaction scores.
  • Played a key role in launching mobile ticketing integration for process, increasing adoption by 40% over the first three years.
  • Collaborated with external partners and vendors to adjust pricing models, resulting in an increase in total ticket revenue by 85%.
  • Developed cross-team communication strategies with sales, marketing, and operations, leading to faster ticket reconciliation by 84%.
  • Implemented a real-time reporting system that allowed 2 team members to better handle last-minute ticketing changes and issues.
  • Identified and corrected discrepancies in inventory using Jira, ensuring 100% data integrity in ticket distribution.

Affiliations

  • Service Level Management in Ticketing Systems course Ironclad Systems
  • Society for Customer Experience Management Professionals
  • International Association of Administrative Professionals
  • Freemason
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Certified Event Planner Program at Brightline
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Travel and Tourism Industry Association (TTIA)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Certified Front Desk Representative (CFDR)
  • Zendesk Support Administrator Certification
  • Certification in Promotional Campaign Execution
  • Project Management Professional (PMP)
  • Certification in Advanced Event Ticketing Software ServiceNow
  • First Aid/CPR Certified
  • Certified Marketing Executive (CME)
  • SHRM Senior Certified Professional (SHRM-SCP)

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