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Skills

  • Computer literate
  • Vital signs monitoring
  • Relationship development
  • Financial records and processing
  • Behavior monitoring
  • Contract auditing
  • Medication management
  • Basic Life Support (BLS)
  • Budgets
  • Cooking meals

Work Experiences

  • On-site training was provided by me.
  • Sought advice.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Kept clients active in social media and online communities.
  • Responded quickly to customer concerns and resolved program issues using process improvement and risk assessment.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Remained alert to client problems or health issues and responded competently.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Invented
  • Provided management with standard updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Direct Care Aide is articulate and driven to succeed.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Fluent in both English and Spanish.
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Aided in the introduction of technology-based care tracking systems, reducing administrative workload by 30% and enhancing documentation accuracy.
  • Contributed to a 55% decrease in patient bedsores and infections through diligent repositioning care and advanced wound care management.
  • Led a project to standardize infection control procedures, resulting in a 70% reduction in facility-wide infection rates over several months.
  • Provided mobility assistance to an average of 17 residents daily, ensuring safe and comfortable transfers while reducing fall risks by 45%.
  • Collaborated with team of 13 in the development of standard.
  • Reduced patient transfer injuries by 42% through proper usage of mechanical lift devices and safe handling techniques.
  • Maintained daily logs of patient behavior, activities, and vitals, which contributed to accurate diagnoses and faster treatment adjustments.
  • Achieved PMP in crisis prevention intervention (CPI), helping de-escalate 4 incidents and ensuring a safer environment for both patients and staff.
  • Documented and communicated concerns about patient mental health, allowing for timely mental health interventions and improving patient well-being.
  • Mentored 11 new Direct Care Aides on de-escalation and crisis prevention techniques, resulting in a reduction of behavioral incidents by 49%.

Affiliations

  • Toastmasters
  • National Association for Home Care & Hospice (NAHC)
  • International Association of Administrative Professionals
  • Certification in Nursing Assistant (CNA) - 2021
  • Certified Medication Aide (CMA) designation from framework
  • Lions Club
  • American Marketing Association
  • National Adult Day Services Association (NADSA)
  • Certified Behavioral Health Technician (CBHT) - Credential obtained 2021
  • National Alliance of Direct Support Professionals - Direct Care Advocacy Group

Certifications

  • National Certified Health Care Provider CPR Certification Brightline, 2017
  • Direct Support Professional (DSP) Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Personal Care Aide (PCA) Harbor & Co., 2022
  • Salesforce
  • Certified Direct Support Professional (CDSP)
  • Certified Caregiver for the Elderly (CCE) - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Behavioral Health Technician (CBHT)

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