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Skills

  • Business operations
  • Pickup arrangements
  • Team leadership and supervision
  • Employee training and onboarding
  • Cargo Tracking Software Implementation
  • Customs documentation and compliance
  • Freight Distribution Planning
  • Supplier relationship management
  • Team building
  • Air Freight Routing Optimization

Work Experiences

  • Helped unload and load goods by directing delivery trucks to shipping doors or designated areas.
  • Achieved Innovation Award.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Top Performer for reducing operational costs by over $8 through process improvements in freight handling.
  • Achieved OSHA for all team members.
  • Achieved Innovation Award for service excellence.
  • Communicated regularly with clients to provide shipment status updates, improving customer satisfaction rates by 61%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved a 47% reduction in turnaround times across the Pacific Northwest.
  • Achieved a 66% decrease in customer complaints.
  • Adept at mentoring teams and improving efficiency across the board, resulting in measurable cost reductions and improved freight handling performance.
  • Achieved 100% audit accuracy in customs documentation.
  • Hardworking Cargo Agent with cross-functional collaboration and performance reporting skills to offer.
  • Balanced resources to reduce turnaround times.
  • Hardworking and dependable, speaking Spanish and French fluently.
  • Achieved a 24% drop in workplace injuries.
  • Follows directions and picks up new skills quickly.

Accomplishments

  • Implemented real-time GPS tracking for high-value shipments, enhancing security protocols and lowering risk of lost or stolen goods by 33%.
  • Expanded international freight service routes to the Northeast, increasing monthly shipment volume by 36% and capturing new business opportunities.
  • Enabled faster decision-making by building detailed operational reports that tracked shipment processing and delivery times, reducing delays by 18%.
  • Implemented a multilingual communication system across national and international cargo entry points, improving shipment accuracy and reducing misrouting by 43%.
  • Presented detailed metrics reports to upper management that helped secure additional budget for new handling equipment, improving daily processing capacity by 37%.
  • Developed a comprehensive employee training program on freight tracking software, resulting in 79% faster processing times.
  • Coordinated emergency shipments during peak seasons by prioritizing high-importance cargo, maintaining delivery lead times under two years.
  • Collaborated with team of 12 in the development of method.
  • Introduced a predictive maintenance program for cargo handling equipment, cutting equipment downtime by 15% and lowering repair costs by 60%.
  • Reduced overtime costs by 27% through effective shift scheduling and workload distribution within the crew.

Affiliations

  • Society of Human Resource Management
  • Air Cargo Logistics Education and Research Initiative
  • Airport Services Association (ASA)
  • National Air Carrier Association (NACA)
  • American Society of Transportation and Logistics (ASTL)
  • Association for Computing Machinery
  • Cargo Network Services (CNS)
  • Freemason
  • Certified Aviation Manager (CAM) - National Business Aviation Association (NBAA)
  • Certified International Forwarders Network (CIFN)

Certifications

  • Transportation Worker Identification Credential (TWIC) Card
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Transportation and Logistics Management Training - Ironclad Systems
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Aviation Management Professional (CAMP)
  • Freight Broker License - category

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