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Skills

  • Multilingual communication skills (e.g., Mandarin)
  • Method equipment
  • Information modeling
  • Predictive maintenance using ServiceNow
  • Problem resolution
  • Maintaining technical certifications
  • Team building
  • Relationship development
  • Advanced calibration of Adobe Creative Suite
  • Customer service

Work Experiences

  • Avoided costly failures.
  • Contributed to energy consumption reduction of 74% per unit.
  • Avoided potential breakdowns.
  • Created technical manuals on SAP, improving the onboarding process for new hires and reducing training time by 26% hours.
  • Assumed leadership of critical maintenance projects for Power BI, successfully closing 11 high-priority tickets within metric.
  • Collaborated with field technicians.
  • Achieved Outstanding Service Award for outstanding Tableau support.
  • Looked for industry trends on social media and through online sources.
  • Conducted in-depth inspections of Miscellaneous equipment.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept at optimizing equipment performance.
  • Achieved seamless project deliverables.
  • Achieved a 74% increase in customer satisfaction.
  • Assistant Service Engineer with 14 years of successful team leadership and process improvement experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at using diagnostic software to minimize equipment downtime, improving performance by 42% through early fault detection.
  • Achieved 16 days without incidents.
  • Boosted team troubleshooting efficiency by 65%.
  • Adept at optimizing equipment performance, realizing a 79% uptime improvement through proactive troubleshooting and maintenance.
  • Achieved reduction within several months.

Accomplishments

  • Optimized repair protocols, resulting in a 72% improvement in service turnaround time for critical equipment.
  • Collaborated with engineering teams to improve the accuracy of technical documentation, resulting in a 63% decrease in miscommunication during service calls.
  • Conducted routine equipment audits, identifying and remedying potential issues before equipment failure, contributing to a 23% reduction in unscheduled downtimes.
  • Resolved product issue through consumer testing.
  • Coordinated with cross-functional teams to support project completion on timely overhauls, contributing to a 62% improvement in scheduled downtime precision.
  • Monitored and resolved 16 service tickets monthly, reducing unresolved case backlog by 64%.
  • Achieved a 48% improvement in customer satisfaction by decreasing average response time for service tickets.
  • Assisted with Salesforce installations across 6 regional service locations, ensuring consistent quality and adherence to OEM specifications.
  • Negotiated and coordinated with external vendors to procure spare parts, reducing component delivery times by 53%.
  • Maintained and updated service manuals, ensuring technicians had access to current documentation, reducing troubleshooting time by 58%.

Affiliations

  • International Council on Systems Engineering (INCOSE)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • International Council of Nurses
  • Toastmasters
  • National Safety Council (NSC)
  • National Association of Social Workers
  • National Association of Industrial Maintenance Engineers (NAIME)
  • National Academy of Engineering (NAE)
  • Rotary International

Certifications

  • Certified Control Systems Technician (CCST) by ISA
  • Salesforce
  • Certified Practical Engineer in Instrumentation (CPII)
  • Electrical Safety Certification NFPA 70E
  • CompTIA Network+
  • PLC Programming Specialist Certification by framework
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Troubleshooting and Maintenance of Industrial Equipment Certification
  • Professional Maintenance Technician (PMT) Certification

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