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Skills

  • Troubleshoot/repair of compression equipment
  • Strong mechanical skills
  • Manufacturer relations
  • Current medical card
  • Shop math
  • Warehouse Management
  • Business Strategy
  • Strong team player
  • Internet research
  • Complaint resolution

Work Experiences

  • Handled
  • Fixed
  • Assessed vehicles' exteriors prior to car wash service to identify and communicate any issues to customers.
  • Helped with the implementation of operations, maintenance, and capital plans.
  • Did some renovations.
  • Lubricated program machinery and equipment to improve machine and equipment reliability.
  • Made it up.
  • Reviewed work orders and communicated with the previous shift to determine the day's work requirements.
  • Maintained and managed inventory for equipment, supplies, and chemicals using Salesforce.
  • Worked on VAVs and electrical equipment, performing repairs and maintenance.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Skilled at repairing minor scratches and chips, as well as washing and rinsing vehicles with hoses and pumps.
  • Maintaining a commitment to quality, safety, and efficiency throughout the lifecycle of a project.
  • Service-driven
  • Dedicated, responsible Class A driver with a clean drivers license (all endorsements).
  • Commercial Facilities Technician with three years of manufacturing maintenance experience and additional industrial mechanical and electrical experience, including PLC programming.
  • Focused on customer service
  • Professional Car Wash Attendant with 13 years of progressive experience in traditional and automated car wash and detailing services.
  • Ability to use a variety of systems, equipment, tools, and components correctly.
  • Motivated individual.

Accomplishments

  • Vendor Management:: Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.
  • Upsold premium vehicle detailing packages, raising average sales per customer by $8 during a 6-month period.
  • Collaborated with the marketing team to introduce a membership loyalty program, boosting repeat business by 22% over 6 months.
  • Customer Satisfaction: Achieved high customer satisfaction for professional installation of Tableau.
  • Consistently upsold add-on services such as tire shine and engine cleaning, contributing to a 68% increase in revenue.
  • Developed and introduced a customized training program for new hires, reducing the average onboarding time by 46%.
  • Initiated a company-wide effort for sustainable practices, decreasing water usage by 63% and reducing waste disposal costs.
  • Successfully organized a promotional referral program for new customers, increasing referral traffic by 23% in 2018.
  • Project Management: Used Microsoft Project to document and track jobs.
  • Trained colleagues in the proper application of eco-friendly cleaning chemicals, improving compliance with environmental regulations by 54%.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • American Marketing Association
  • Active Participant, Local Business Improvement District (BID) for Auto Industry
  • International Detailing Association (IDA)
  • Certified in Eco-friendly Car Wash Practices 2021
  • Financial Literacy Workshop Attendee, Columbus - Small Business Focus
  • Customer Service Excellence Award from Cedar Works, 2021
  • National Association of Social Workers
  • Participant, IDA Skills Validation Testing Program

Certifications

  • Apple Certified Associate (ACA)
  • CPR & First Aid Certification - American Red Cross
  • Professional Car Washing and Detailing Certification – Professional Carwashing & Detailing Magazine
  • Chemical Handling & Safety Certification – National Safety Council (NSC)
  • CompTIA Network+
  • Heat Pump Service Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Multi-Process Vehicle Detailing – Detailing.com Academy
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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