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Skills

  • Bandwidth capacity management
  • Cost control and effective budget adherence
  • Network security management and protocols
  • Business operations
  • Relationship development
  • Cross-functional collaboration with engineering teams
  • Field installation and repair oversight
  • Contract negotiation with vendors and service providers
  • Technical troubleshooting
  • Key performance indicator (KPI) monitoring and reporting

Work Experiences

  • Automated routine maintenance and monitoring processes using Asana, freeing up 65% of technician time for high-priority tasks.
  • Created cost estimates for the installation and operation of the system and its components.
  • Cut call costs by 77%.
  • Addressed telecommunications needs.
  • Coordinated with vendors for purchasing Jira.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Collaborated with field engineers on site assessments.
  • Achieved Outstanding Service Award for outstanding leadership during the launch of standard, generating 78% growth in subscribers.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Chaired weekly operational meetings with department heads to address telecommunications needs, leading to a streamlined resolution process and a 49% increase in team coordination.

Summaries

  • Troubleshooting and installing process and procedure products for a wide range of clients.
  • With 14 years of experience, I'm a meticulous Telecommunications Engineering Specialist.
  • Achieved significant latency reductions.
  • A thorough understanding of the wires and cables that are used in method communication networks.
  • Aligned team objectives with organizational goals.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished leader in telecommunications.
  • Reliable Communications Technician with experience troubleshooting and installing system and process systems and hands-on training.
  • Contributed to a 49% improvement in network stability.

Accomplishments

  • Collaborated with cross-functional teams, aligning resources to prevent project delays, and streamlined operations leading to a 4 % reduction in project timeline.
  • Initiated and completed a network upgrade project across Raleigh, increasing bandwidth capacity by 41% % at a cost savings of $14.
  • Directed a 6-person team responsible for handling network troubleshooting, achieving an average ticket resolution time improvement of 51%.
  • Redesigned network infrastructure for a 6-site operation, resulting in improved network reliability and a reduction of downtime by 68%.
  • Collaborated with external service providers and vendors to resolve escalated issues, reducing incident escalation rates by 81%.
  • Collaborated with team of 10 in the development of system.
  • Managed network capacity planning for over 14 users, allowing long-term scalability without increasing operational costs.
  • Mentored junior technicians and engineers on advanced diagnostic techniques, boosting team efficiency by 24%.
  • Utilized data analytics to predict network capacity surges, proactively adjusting resources to maintain a 42% success rate during high usage periods.
  • Spearheaded the migration of 4 account services to Workday, improving efficiency and reducing call handling times by 50%.

Affiliations

  • Rotary International
  • Lions Club
  • Association for Information Technology Professionals (AITP)
  • Freemason
  • Fiber Broadband Association
  • Toastmasters
  • Association of Telecommunications Engineers of program
  • International Wireless Communications Expo (IWCE)
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Supply Chain Management (APICS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Nokia Network Routing Specialist (NRS)
  • Certified Radio Frequency Engineer (RF Engineer)
  • Certified Telecommunications Analyst (CTA)
  • Certified VOIP Security Specialist (CVSS)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • PMP - Project Management Professional
  • Certified Public Accountant (CPA)
  • Lean Six Sigma Green Belt Certification

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