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Skills

  • Team oversight
  • Scheduling and planning
  • Team collaboration
  • Cleaning supplies
  • Conscientious
  • Inventory management
  • Dusting furniture
  • Process improvement
  • Maintenance reports
  • Operational improvement

Work Experiences

  • Streamlined the process.
  • Interacted with clients and patrons in a pleasant manner, which increased customer retention by 2% when performing daily duties.
  • Used specific cleaning products in each guest room according to company guidelines.
  • Guided
  • Sought advice.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Cleaned, sanitized, and restocked bathrooms to keep the facilities clean every two years.
  • Quickly responded to patron requests for linens and program items, resulting in a 15% increase in customer satisfaction on company scorecards.
  • Was in charge of the linen cart, which I kept tidy and organized.
  • Offer a 5-star cleaning service.

Summaries

  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Focused on customer service
  • Service-driven
  • Exceptional at writing entertaining scripts and dealing with people.
  • Room attendant with 3 years of experience working for reputable hotel chains.
  • Front desk agent with experience processing hotel reservations and completing check-in and check-out procedures in a timely manner.
  • Innovative
  • With a "can-do" attitude, she is bilingual and compassionate.
  • Chemical cleaners and sanitizing agents are used and stored safely.
  • Professional with exceptional hospitality skills who is friendly and bilingual.

Accomplishments

  • Surpassed team cleanliness standards by maintaining guest satisfaction scores above 35% consistently over two years.
  • Instrumental in reducing energy costs by 47% through consistent and responsible housekeeping practices, including optimized use of facilities and equipment.
  • Proactively resolved guest concerns regarding accommodations, driving a 37% increase in overall satisfaction and loyalty among long-term guests.
  • Nominated for Employee of the Month for consistently going above and beyond in assisting both guests and fellow team members.
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 11%.
  • Assisted in the execution of deep-cleaning projects during hotel renovation phases, successfully preparing guest rooms under tight deadlines.
  • Awarded CPA for maintaining continuous excellence in housekeeping services with zero guest complaints related to room cleanliness.
  • Became proficient in operating Property Management System (PMS) software, using it to track cleaning schedules, special requests, and guest feedback efficiently.
  • Provided outstanding personalized service during high occupancy, resulting in improved online ratings and repeat guest reservations in 2022.
  • Successfully handled guest issues related to room service and requests, resulting in a 51% increase in overall guest satisfaction surveys.

Affiliations

  • Emergency Preparedness Program Accreditation
  • International Executive Housekeepers Association (IEHA)
  • Certified Hospitality Housekeeping Executive (CHHE) through AHLEI
  • International Council of Nurses
  • International Association of Hospitality and Housekeeping Professionals (IAHHP)
  • Housekeeping and Executive Management LinkedIn Group
  • Hotel General Managers Association of Boston
  • Jaycees
  • Green Hotel Association
  • International Housekeepers Association (IHA)

Certifications

  • First Aid/CPR Certified
  • CPR and AED
  • Global Biorisk Advisory Council (GBAC) STAR Facility Accreditations - ISSA
  • Cisco Certified Network Associate (CCNA)
  • First aid and CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Supervisor (CHS) – procedure
  • Advanced Chemical Safety Training
  • Building Service Contractor Certification - ISSA
  • Conflict Resolution and Mediation for Hospitality Workers Certification

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