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Skills

  • Public speaking and presentations
  • Project organization
  • Counseling and therapy
  • Business operations
  • Supervision
  • Special education
  • Operational improvement
  • Student progress reporting
  • Student records management
  • Team collaboration and leadership

Work Experiences

  • Collaborated on the redesign of the early alert system.
  • Conducted workshops on time management techniques.
  • Boosted campus-wide student success by 59%.
  • Conducted extensive data analysis on student engagement.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Dedicated to student wellness.
  • Achieved a 64% improvement in student satisfaction.
  • Collaborated with student organizations to design leadership development programs, fostering a 59% increase in campus community participation.
  • Contributed to a 16% increase in graduate employability.

Summaries

  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Advised over 13 students.
  • Student Success Specialist is a multi-talented Student Success Specialist who is consistently rewarded for planning and operational improvements.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • School Counselor with 3 years of experience providing group and individual counseling to help students succeed.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistent in achieving the counseling program's objectives.
  • Collaborative Student Success Specialist.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.

Accomplishments

  • Worked alongside academic departments to roll out a supplemental instruction program, which reduced dropout rates by 33%.
  • Implemented peer-to-peer tutoring programs in collaboration with faculty, leading to a 70% increase in average test scores.
  • Collaborated with team of 12 in the development of framework.
  • Automated repetitive administrative tasks using Microsoft Excel, reducing administrative hours for student tracking by 63%.
  • Initiated focus group discussions with students and faculty to identify key barriers to academic success, which resulted in a 12% improvement in engagement.
  • Facilitated academic workshops that helped over 6 students raise their GPA by 13 points in 6 months.
  • Developed a student tracking system that reduced overdue academic probation notices by 42%.
  • Collaborated with career services to organize career readiness workshops, resulting in 64% higher job placement rates post-graduation.
  • Documented and resolved system which led to standard.
  • Trained and mentored a newly hired advising team, resulting in a 31% increase in onboarding speed and advisor effectiveness.

Affiliations

  • Society of Human Resource Management
  • National Association of Social Workers
  • Learning Disabilities Association of America (LDA)
  • International Association of Student Affairs and Services (IASAS)
  • National Association of Student Personnel Administrators (NASPA)
  • Retention & Student Success Conference Participation
  • National Council on Student Development (NCSD)
  • National Academic Advising Association (NACADA)
  • Student Affairs Administrators in Higher Education (NASPA)
  • Society for Higher Education Professionals (SHEP)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Learning and Development Specialist (CLDS) by the Association for Talent Development
  • Microsoft Certified Systems Engineer (MCSE)
  • Educational Leadership and Management Certificate by category
  • First Aid/CPR Certified
  • CliftonStrengths for Students Facilitator Certification by Gallup
  • School Crisis Intervention Specialist Certification by Cedar Works
  • Academic Integrity and Ethical Leadership Certification by procedure
  • CompTIA Security+
  • Comprehensive Academic Success Planning Certification by Harbor & Co.

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