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Skills

  • Emergency evacuation procedures
  • Cultural sensitivity
  • Onboarding and mentoring new staff
  • Chronic illness management support
  • Business operations
  • Emotional intelligence
  • Infection control protocols
  • CPR and First Aid certified
  • Interpersonal communication
  • Team management

Work Experiences

  • Achieved results in the first 4 weeks.
  • Assisted residents with activities of daily living (ADLs).
  • Inspected equipment to ensure proper operation during peak activity.
  • Updated service staff on the most up-to-date policies and procedures.
  • Achieved Lean in system, showcasing commitment to professional development and improving the quality of care services.
  • Built trusting relationships with residents.
  • Achieved a 30% compliance rate with treatment plans.
  • Assisted with rehabilitation exercises as directed by therapists, increasing resident mobility improvement rates by 75%.
  • Assisted with rehabilitation exercises.
  • Achieved PMP in metric.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 31% increase in engagement.
  • Compassionate Resident Attendant with over 12 years of experience.
  • Achieved a 68% reduction in errors.
  • Maintaining a strong record of continuing education to stay current with industry trends and developments is essential.
  • Achieved an average response time of 16 minutes.
  • Achieved 33% increase in care process efficiency.
  • Accomplished Resident Attendant with a focus on promoting resident socialization, contributing to 29% improvement in mood and engagement in social programs.
  • Conducted safety checks.

Accomplishments

  • Utilized conflict resolution techniques to address resident disputes, successfully preventing escalation in 3 instances during one year.
  • Collaborated with healthcare providers to update care plans and medical directives for 6 residents, improving response rates to clinical changes.
  • Partnered with nutritionists to address resident dietary concerns, resulting in a 36% improvement in overall resident nutritional health.
  • Monitored and updated residents' clinical records using Jira, ensuring all documentation was complete and accurate for audits and inspections.
  • Managed medication administration for 12 residents according to doctor’s orders, maintaining 100% accuracy in several months.
  • Handled complex bed transfers and physical repositioning for up to 5 residents, reducing fall risk and injury by 69% over three years.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed schedules and workloads, ensuring smooth handovers between shifts for 16 staff, resulting in seamless continuity of care.
  • Enhanced safety by performing regular room inspections for 10 residents, leading to a 61% reduction in accidents and incidents.

Affiliations

  • American Medical Informatics Association
  • Completed Safe Patient Handling Course via standard 2018
  • Toastmasters
  • Affiliated member of LeadingAge, promoting care excellence in aging services
  • Society of Human Resource Management
  • Membership with the National Association of Direct Care Workers of Color
  • Affiliation with the National Association of Activity Professionals (NAAP)
  • Member of the American Caregiver Association (ACA)
  • Association of Information Technology Professionals
  • Attended North Carolina Workshop on Electronic Health Record (EHR) Systems in Long-Term Care

Certifications

  • Assisted Living Manager Certification (ALM)
  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Safe Patient Handling and Movement Certification
  • Food Handling and Safety Certification (ServSafe or process)
  • First Aid/CPR Certified
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Certified Personal Care Aide (PCA)
  • Certified Dementia Practitioner (CDP)
  • Bloodborne Pathogens and Infection Control Certification
  • Certified Public Accountant

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